Branch Manager – Low-Voltage Electronics | Full-Time

The Staff Pad has partnered with a reputable family-owned distributor of low-voltage electronics to hire an experienced Branch Manager for their Grand Rapids, MI location

The Branch Manager will lead day-to-day branch operations, oversee sales and logistics teams, and implement policies, procedures, and best practices that drive operational efficiency and business growth

Schedule: Full-Time | Occasional evenings/weekends | <10% travel

What You’ll Do

• Maintain company's customer service standards and report service concerns as needed
  
• Oversee and understand all branch sales and operational functions, including sales, shipping, receiving, repairs/CRS, RM modules, and inventory
  
• Partner with Sales and Marketing to strengthen vendor relationships, coordinate training and counter days, and support go-to-market strategies
  
• Drive branch growth by prospecting new customers and supporting team sales efforts
  
• Reduce slow-moving, discontinued, and dead stock while managing inventory performance metrics, with a focus on:
  
  • Inventory turns, D&E ranked products, and surplus stock
    
• Achieve branch and personal sales goals established by the Sales Manager by:
  
  • Planning sales strategies and mentoring the existing sales team
    
  • Setting goals to support monthly and quarterly sales targets
    
• Review customer performance, recover lost business, support customer growth, and manage gross profit goals
  
• Partner with Corporate on recruiting, hiring, onboarding, training, and employee development
  
• Support ongoing training, product knowledge, skill development, and employee mentorship
  
• Train and mentor the Assistant Branch Manager to support branch operations during absences
  
• Promote team performance, growth, accountability, and effective delegation
  
• Partner with Sales, Operations, and HR on employee evaluations and personnel matters
  
• Maintain accurate inventory, warehouse/showroom organization, cycle counts, and physical inventory preparation
  
• Oversee daily showroom stocking, merchandising, and appearance, ensuring demonstration units are current and operational
  
• Ensure all administrative tasks and branch reporting are completed accurately and on time
  
• Maintain regular communication with Sales Management and Corporate
  
• Ensure compliance with company policies and procedures and report violations to the Sales/Operations Manager
  
• Maintain a safe, secure, clean, and professional work environment
  

What We Are Looking For

• High school diploma or equivalent
  
• 5–7 years of relevant sales experience + 1–3 years of management experience preferred
  
• Experience in low-voltage industries, particularly fire and life safety, video surveillance, access control, and voice communication
  

Additional Skills & Attributes:

• Strong verbal and written communication & problem-solving skills
  
• Ability to work independently and collaboratively
  
• Training and mentoring skills
  
• Willingness to travel and work occasional evenings/weekends (<10% travel)
  
• Ability to perform physical tasks and occasionally lift/move up to 70 lbs
  
• Ability to meet required visual demands
  
• Computer, phone, ERP, Microsoft Office, and standard office equipment proficiency
  

What You Can Expect:

• Competitive salary with performance-based incentives
  
• SEP IRA contributions and annual profit-sharing bonuses
  
• Affordable medical, dental, and vision coverage
  
• Ongoing development, career advancement, and a promote-from-within culture
  
• Branch and warehouse/showroom environment with frequent interaction with inventory, warehouse operations, and customers
  

If you are a results-driven leader who thrives on building strong customer relationships, developing teams, and driving business growth, this is an opportunity to make a lasting impact. Join a company that values initiative, collaboration and professional development. Apply today !