Bilingual QE Engineer – Contact Center Tools

Key Skills: Amazon Connect, French Speaking & Test Automation

Skill Required

Expertise in QE with Contact Center platforms.
IVR/Routing Automation using Cyara, Hammer, etc.
Automation testing across UI & APIs (Selenium, Postman, Karate, etc. — any of them).
Agent Desktop Automation.
Java core.
Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse), etc. Experience working in a structured scaled Agile environment.
Strong knowledge of AWS Amazon Connect is a plus.
French Speaking / Testing Capabilities.

المهارات المطلوبة

Contact Center Quality Engineering (QE)IVR/Routing Automation (Cyara, Hammer)UI Test Automation (Selenium)API Test Automation (Postman, Karate)Agent Desktop AutomationCore JavaTechnical Leadership for maintenance releases and supportVersion Control (Bitbucket/Git)Issue Tracking & Documentation (JIRA, Confluence)IDEs (IntelliJ, Eclipse)Scaled Agile / experience in a structured scaled Agile environmentAWS Amazon ConnectFrench speaking / testing capabilities

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