Service Manager

Job Description

Job Purpose

JD Group is hiring a Service Manager who is responsible for managing the overall service department and ensuring smooth workshop operations, quality service, customer satisfaction, and achievement of service targets.

Key Responsibilities

• Manage daily workshop operations and ensure timely completion and delivery of vehicles.

• Maintain high customer satisfaction and handle customer complaints effectively.

• Lead, supervise, and support service technicians and other workshop staff.

• Monitor service revenue, costs, productivity, and overall department performance.

• Coordinate with the Spare Parts team to ensure the timely availability of required parts.

• Manage warranty claims and ensure compliance with company and manufacturer policies.

• Ensure proper vehicle diagnosis, quality repairs, and adherence to technical standards.

• Maintain workshop safety, cleanliness, and operational standards.

• Prepare and review service reports, KPIs, and performance data.

• Identify areas for improvement and implement measures to improve service efficiency and customer experience.

• Organize training and skill development programs for service staff.

Qualifications & Experience

• Minimum 2- 3 years of experience in automotive after-sales or service operations, preferably in the 2-wheeler segment.

• Bachelor’s degree in Automobile Engineering, Mechanical Engineering, Business Administration, or a related field.

• Good knowledge of workshop operations, warranty procedures, spare parts, and service processes.

• Strong leadership, communication, and problem-solving skills.