Outcome Testing Analyst – Motor Finance - Redress and Commission Complaints

Job Title:  Outcome Testing Analyst – Motor Finance - Redress and Commission Complaints

Duration: 3 months, with a strong chance of extension

Location: Hybrid, 2 to 3 days in the office, the rest working from home

Day Rate: Competitive, Inside IR35

Competitive Day Rate: Competitive Inside IR35

Payroll provider - Rockford Payroll  Info for Contingent Workers – Rockford Pay

Overview

We are seeking a detail-oriented and analytical Outcome Testing Analyst to support redress activity linked to commission complaints within a leading motor finance business. This role is suited to someone who is confident reviewing cases, assessing customer outcomes, and ensuring redress decisions are fair, accurate, and aligned to regulatory and business expectations.

About the Role

In this role, you will support outcome testing activity across redress cases arising from commission complaints. You will review customer files, assess the quality and consistency of decisions, identify issues or exceptions, and help ensure customers receive the correct redress outcome. Working closely with operational, compliance, risk, and customer service teams, you will play an important part in supporting remediation activity and improving controls.

Key Responsibilities

• Carry out outcome testing across redress cases linked to commission complaints.
  
• Review case files, data, and supporting evidence to assess whether outcomes are fair, accurate, and consistent.
  
• Identify trends, exceptions, risks, and potential control weaknesses.
  
• Document findings clearly and provide practical recommendations for improvement.
  
• Support the development and execution of outcome testing plans.
  
• Work with stakeholders to resolve issues and support remediation activity.
  
• Contribute to reporting, governance, and continuous improvement initiatives.
  
• Ensure testing activity is completed accurately, efficiently, and on time.
  

About You

• Strong analytical skills and excellent attention to detail.
  
• Ability to assess customer outcomes and identify where redress decisions may require further review.
  
• Clear written and verbal communication skills.
  
• Experience in outcome testing, QA, compliance, risk, operations, complaints handling, or financial services is desirable.
  
• Organised, proactive, and comfortable working with multiple stakeholders.
  
• A commitment to delivering high standards and fair customer outcomes.
  

What We Offer

• The opportunity to support a high-profile redress programme within a leading motor finance business.
  
• A collaborative and supportive team environment.
  
• Experience in outcome testing, governance, remediation, and customer outcomes.
  
• Competitive day rate.
  

How to Apply

If you are interested in supporting redress activity and helping ensure fair outcomes for customers in relation to commission complaints, we’d love to hear from you.

Apply now to join our Manchester team.