Network Support Engineer

Scope of Support

• Meeting room and event support for senior leadership teams
  
• Hypercare support for CEO and EXCO users
  
• Printer refresh programs, replacement activities, and coordination with third-party suppliers
  
• Direct engagement with senior managers for building operations and technology refresh programs
  
• Mobile device setup, configuration, and delivery to end users
  
• Digital Media Player support across sites, including installation, break-fix, and onsite troubleshooting
  
• Support for high-visibility facilities and infrastructure activities, including network hardware upgrade programs
  
• Incident response and site connectivity troubleshooting, working closely with the Network team
  
• Ability to provide out-of-hours support to maintain business continuity when required
  
• Advanced troubleshooting activities beyond standard L2 support levels
  

Requirements

Requirements:

• 5+ years of IT/Field Support experience
  
• Strong Windows and Microsoft 365 support skills
  
• Experience with VIP/Executive users
  
• Good network troubleshooting knowledge
  
• Experience supporting meeting rooms, printers and mobile devices
  
• Strong communication and stakeholder-management skills
  
• Ability to work independently and handle high-priority incidents
  
• Professional and customer-focused approach
  

Interested candidates: Please send your CV along with your current location, availability, relevant experience, and expected rate/salary.