Infrastructure Engineer

🚀 We're Hiring: Infrastructure Engineer! 🚀

We are looking for a skilled and driven Infrastructure Engineer with at least 5 years of experience to join our team in Singapore. The ideal candidate will have a strong background in building, managing, and optimizing IT infrastructure, ensuring reliable system performance and security for our growing organization.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Infrastructure Engineer

What You'll Do:What You Will Be Working On

Network Infrastructure Engineering

• Manage the end-to-end lifecycle of the organisation’s network infrastructure, spanning planning and design

through procurement, implementation, and ongoing operations.

• Evaluate and implement new network solutions that enhance the capability, security, and manageability of

network infrastructure.

• Participate as a network subject matter expert in business-specific projects, providing network consultancy and

technical support throughout project implementation.

• Collaborate with internal and external stakeholders and vendors to deliver systems and projects, ensuring

adherence to budget, technical specifications, and all relevant requirements.

• Manage network infrastructure projects, including the procurement of network solutions, coordination with

vendors to ensure timely completion of implementation works, and engagement of stakeholders through

presentations and progress reports.

• Manage AFM on their day-to-day BAU task and projects implementation.
• Respond to and resolve network-related incidents, providing timely updates to stakeholders on investigation

findings and remediation actions taken.

• Perform firmware and software updates in accordance with established change management procedures.
• Collaborate with cross-functional teams to design and review network architecture.
• Formulate Operation and Support Standards for Enterprise Network Systems to facilitate effective management

and review and initiate plans to sustain system functions and capabilities throughout their lifecycle.

• Plan and review project and system maintenance strategies, incorporating Predictive and Pre-emptive

Maintenance approaches as part of project requirements.

• Ensure network infrastructure setup is compliant with IM8 policies and hardening guidelines.
• Handle IM8 compliance and audit activities, including preparation, responses, and closure of audit findings.
• Maintain reports and provide regular updates on management on project status and operational matters.
• Ensure assigned projects are delivered on time, within scope, and within budget, managing multiple projects

concurrently.

• Any agency Ad-hoc task being assigned.

Endpoint Management

• Manage the end-to-end lifecycle of the organisation's Endpoint infrastructure, including planning, design,

procurement, deployment, operations, maintenance, and retirement.

• Leverage on enterprise endpoint management platforms (e.g. Microsoft Intune, ServiceNow, Dashboards),

ensuring endpoint health, compliance, and service availability.

• Evaluate, implement, and continuously improve Endpoint hardware, software, and management solutions to

enhance user experience, security, operational efficiency, and manageability.

• Manage endpoint provisioning, software packaging and deployment, operating system imaging, firmware

updates, patch management, and device lifecycle activities in accordance with established change

management processes.

• Ensure endpoint security and compliance with Government ICT policies, cybersecurity standards, and audit

requirements, including vulnerability remediation, endpoint hardening, and implementation of corrective

actions.

• Participate as the Endpoint Subject Matter Expert (SME) in business and ICT projects, providing technical

consultancy, solution design, implementation, and operational support.

• Plan, manage, and deliver Endpoint infrastructure projects, including procurement, vendor management,

implementation, stakeholder engagement, and project reporting, ensuring delivery within scope, schedule,

and budget.

• Lead and supervise on-site IT support engineers, providing technical guidance, task allocation, quality

assurance, and oversight of daily operations and project implementation.

• Investigate, troubleshoot, and resolve complex Endpoint incidents and problems, coordinating with internal

teams and vendors, and providing timely updates to stakeholders.

• Develop, maintain, and continuously improve Endpoint operational standards, standard operating

procedures (SOPs), technical documentation, and knowledge articles to support consistent service delivery.

• Plan and implement proactive maintenance, monitoring, capacity planning, and continual service

improvement initiatives to ensure reliability, performance, and sustainability of Endpoint services.

• Collaborate with cross-functional teams, business stakeholders, and vendors to design, review, and

enhance Endpoint services, ensuring alignment with business and operational requirements.

• Prepare and present regular management reports on project progress, operational performance, service

health, risks, compliance, and improvement initiatives.

• Perform any other duties or projects assigned by the Agency.
• Collaborate with End User Support Services (EUSS) to provision required endpoint devices for users and

ensure timely resolution of end‑user desktop issues.

Preferred Qualifications and Experience

• Demonstrated familiarity with the Government ICT environment, policies, and standards.
• Experience working within Government agencies is preferred.
• Possession of relevant network certifications.
• Possession of relevant M365 related certifications.
• ITIL V3 or higher

If you're ready to take your career to the next level in a dynamic environment, apply now and be part of our journey! 🌟