Contact Center Cyara Test Lead

Job Details:

Must Have Skills:

• Understanding of the Contact Center domain
  
• 5+ years of total experience
  
• 2+ years of hands-on Cyara experience
  
• Strong experience with: 
  
  • Cyara Velocity 
    
  • Cyara Pulse 
    
  • Cyara Cruncher 
    
  • Cyara Automated Regression Testing 
    

o   Voice and Digital Channel Automation 

Nice to Have Skills:

Detailed Job Description

• Experienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service environments. 
  
• The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.
  

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities you would expect the Subcon to shoulder and execute

·       Interact with Implementation / Support teams

·       Provide test strategy, test plan, test cases, and execute tests

·       Activities compatible with the skill set of a test lead under the direction of the project manager.