Senior Account Manager – Cross Sales (ERP & CRM)

About Buildesk

Buildesk is an end-to-end real estate technology platform providing CRM, ERP, payment management, and digital solutions for real estate developers, channel partners, and contractors. We help businesses streamline operations, improve collections, and accelerate growth through technology.

We are looking for a high-performing Senior Account Manager – Cross Sales who truly owns the business and excels at driving expansion revenue within our existing customer ecosystem. In this role, you will be responsible for deepening client relationships, gathering direct operational feedback, and identifying cross-selling opportunities across ERP and CRM software suites.

Key Responsibilities

Business Ownership & Revenue Growth:

Act as the strategic owner of the existing client portfolio. Drive aggressive cross-selling strategies to pitch new modules, additional seats, and integrated CRM/ERP add-ons to achieve 2x revenue growth across existing accounts.

Proactive Client Engagement: Continuously meet face-to-face with end customers and key stakeholders. Build long-term, high-trust relationships by maintaining consistent, proactive communication across all client levels.

Feedback Loop & Opportunity Identification: Solicit real-time, ground-level feedback regarding ongoing project delivery and customer satisfaction. Use operational insights to identify pain points and pitch high-value ERP/CRM solutions tailored to client needs.

Team Leadership & Business Scaling: Manage and mentor account management personnel. Responsible for building and structuring two distinct, high-performing sales teams focused on ERP Solutions and CRM Business.

Account Strategy & Pipeline Forecasting: Maintain precise account plans, track key account health metrics, and accurately forecast cross-sell expansion pipelines.

Requirements

Qualifications & Requirements

Experience: 5 to 7+ years of progressive experience in Account Management, Cross-Selling, or Business Development within the ERP software / IT services industry.

Proven Track Record: Demonstrated success in scaling existing enterprise accounts (2x growth) and consistently exceeding cross-sell / upsell targets.

Relationship Management: Exceptional interpersonal and relationship-building skills with a customer-first mindset and a relentless focus on touchpoint consistency.

Leadership Skills: Proven experience in managing, structuring, and growing client-facing sales teams.

Domain Knowledge: Solid understanding of enterprise software ecosystems (ERP and CRM core workflows, modules, and implementation cycles).

Industry Plus: Prior experience handling client accounts or solution sales within the Real Estate / PropTech sector is a distinct advantage.