Install, configure, and maintain computers, servers, printers, and other IT hardware.
Install, monitor, and troubleshoot CCTV cameras, NVRs, and DVRs.
Configure and support LAN/WAN networks, Wi-Fi access points, routers, switches, and firewalls.
Provide technical assistance for point-of-sale systems and retail applications.
Troubleshoot hardware, software, internet connectivity, and network problems promptly.
Perform regular system backups, software upgrades, and preventive maintenance tasks.
Monitor network and CCTV system performance across multiple company locations.
Maintain accurate inventories of IT equipment and update technical documentation.
Support end-users remotely and on-site as needed.
Ensure strict adherence to IT security policies and procedures.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Networking, or a related discipline.
At least three years of relevant IT experience, preferably within a retail environment.
Hands-on experience with CCTV systems, computer networking, and hardware maintenance.
Proficiency in Windows operating systems, server management, Microsoft Office, and remote support tools.
Experience supporting point-of-sale systems is advantageous.
Strong troubleshooting, analytical, and problem-solving skills.
Effective communication and interpersonal abilities.
Capability to work independently and travel between company locations as required.
Ability to work efficiently under pressure and respond quickly to technical incidents.

Competências necessárias

Computer hardware installation and maintenanceServer managementPrinter maintenance and supportCCTV (camera/NVR/DVR) installation, configuration and troubleshootingLAN/WAN configuration and supportWi-Fi access point configuration and troubleshootingRouter and switch configuration and supportFirewall configuration and supportPoint-of-sale (POS) systems supportWindows operating systems administrationRemote support tools and remote end-user supportSystem backups, software upgrades and preventive maintenanceNetwork and CCTV performance monitoring across multiple locationsIT equipment inventory management and technical documentationTroubleshooting, analytical and problem-solving skills

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