Customer Success

$80k – $150k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

Own the customer journey: setup, onboarding, adoption, and long-term success.
Shorten time-to-value: Move customers from demo → value quickly.
Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
Build strong relationships that lead to expansions and renewals.
Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
Analytical skills: Technical, finance, economics or product background
Customer-facing pro: You know how to excite, guide, and close.
Sharp communicator: Written, verbal, and human.
Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

Background in B2B SaaS, enterprise software, or data-heavy products
Familiarity with analytics platforms, BI tools, workflow systems, or automation software
Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

Be an early, high-impact hire, working directly with the founders as a founding member
Influence product roadmap, and helping define the culture of how we work with customers
Drive growth, contribute to PMF, GTM explorations

We’re open to you starting part-time and evolving into full-time (contract or W2).

Vereiste vaardigheden

Customer lifecycle management (setup, onboarding, adoption, retention)Onboarding & implementation playbook designTime-to-value optimization (shortening demo→value)Voice of the customer — capture, structure, and relay product feedbackContract coordination and legal collaborationAccount expansion, renewals, and upsell managementGTM experimentation and collaboration with foundersAnalytical skills and data-driven decision makingCustomer-facing communication (written and verbal)Process documentation and creation of templates/playbooksB2B SaaS and enterprise software familiarityFamiliarity with analytics/BI platforms, workflow or automation toolsEnterprise security, data access, and compliance support

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