Account Manager - National Programs

About JD Sign Group

JD Sign Group is a Canadian signage manufacturer delivering large-scale, end-to-end programs for national brands—from design and estimating through fabrication, installation and ongoing rollout support across multi-location networks.

We are looking for an Account Manager to own and grow a portfolio of national customers while developing new business with organizations that fit JD’s capabilities.

The Role

This role combines national-account management with targeted new-business development.

You will be the primary commercial contact for assigned customers, overseeing opportunities from initial request through quoting, project handoff and closeout. You will work closely with Estimating, Design, Project Delivery, Production and Installation while identifying and pursuing new accounts that align with JD’s national-program capabilities.

Core Responsibilities

1. Own, retain and grow an assigned portfolio of national accounts by understanding each customer’s stakeholders, priorities and upcoming programs.
   
2. Manage commercial opportunities from initial request through scope confirmation, pricing, proposal follow-up and award.
   
3. Identify and pursue net-new business with organizations that fit JD’s national-program capabilities, including targeted outbound prospecting.
   
4. Prepare complete handoffs to Project Delivery covering scope, pricing, timing, risks and customer commitments, while remaining commercially engaged through delivery.
   
5. Maintain accurate and current account, opportunity and next-action information in the CRM.
   
6. Escalate unusual pricing, contractual, operational or financial risks to leadership.
   

Day-to-day project execution is owned by Project Delivery following handoff, with the Account Manager remaining responsible for the customer relationship and commercial outcome.

How Success Will Be Measured

• Retention and growth of assigned accounts
  
• Net-new business-development results
  
• Quote follow-up and opportunity conversion
  
• CRM accuracy and completeness
  
• Quality of estimate requests and project handoffs
  
• Effective cross-functional collaboration
  

Specific targets will be established in the incentive plan based on assigned accounts, baselines and business-development expectations.

Requirements

What You Bring

• Five or more years of B2B account-management or sales experience preferred; exceptional candidates with at least three years of directly relevant experience will be considered.
  
• Experience managing complex customer relationships and multiple active opportunities.
  
• Demonstrated success developing new business as well as growing existing accounts.
  
• Strong commercial judgment, follow-up discipline and attention to detail.
  
• Confidence communicating with customer decision-makers and internal operational teams.
  
• Ability to interpret drawings, specifications and detailed project requirements, or the aptitude to learn.
  
• Experience using CRM and project-management systems.
  
• Ability to work primarily from our Cambridge office.
  

Experience in signage, architectural products, construction supply, building materials, custom manufacturing, printing, fixtures, displays or another project-based industry is preferred.

Why Join JD Sign Group

You will manage meaningful national programs for recognizable brands, work directly with senior leadership and have genuine ownership of both account growth and new-business results.

You will be supported by experienced estimating, design, production, project-delivery and installation teams while retaining clear accountability for customer relationships and commercial outcomes.

If you are commercially driven, highly organized and motivated by building both existing relationships and new ones, we would like to hear from you.

We are committed to providing accommodations at every stage of the recruitment process, under the Human Rights Code. The JD Sign Group Recruitment Team is dedicated to upholding the Accessibility for Ontarians with Disabilities Act (AODA) to foster an inclusive, barrier-free workplace. We are ready to accommodate the accessibility needs of individuals with disabilities to ensure full participation in all recruitment processes. If you require such accommodation, don't hesitate to contact our HR team by email: dallan.jauregui@jdsigngroup.com.

Benefits

Compensation

Placement within the $75,000–$90,000 range will reflect relevant experience and demonstrated results. Offers near the top of the range will be reserved for candidates with proven national-account ownership, successful net-new business development and directly relevant signage or project-based manufacturing experience.

The role is also eligible for an annual incentive of up to $8,000, weighted across:

• 50%: Retention of designated key accounts
  
• 30%: Net-new business-development results
  
• 20%: Growth in spend across assigned accounts
  

Performance is tracked quarterly against defined targets, with the incentive paid annually following year-end review.

• Comprehensive benefits plan available after 3 months
  
• Convenient on-site parking
  
• Access to an on-site gym for your health and wellness