Require a Relationship Manager in Lusaka, Zambia

• To strengthen and manage FNB’s engagement with government departments, regulatory-bodies, SOE’s and other public institutions.
  
• Maintain positive, compliant, and strategically valuable relationships with the public sector.
  
• Manage and grow a portfolio of clients through proactive relationship management and strategic engagement.
  
• Conduct regular client reviews to understand evolving financial needs and deliver tailored solutions.
  
• Drive cross-sell and upsell opportunities across banking products and services to meet growth targets.
  
• Define and execute a sales portfolio growth strategy aligned with segment objectives and business goals.
  
• Deliver exceptional service that exceeds customer expectations through innovative and appropriate solutions.
  
• Identify customer needs and provide customised financial offerings while promoting digital adoption.
  
• Build and maintain a strong network of business and social relationships to generate ongoing revenue.
  
• Arrange networking sessions, seminars, and client engagement activities to strengthen relationships.
  
• Collaborate with internal stakeholders to ensure seamless service delivery and client satisfaction.
  
• Monitor client satisfaction levels and resolve queries or complaints promptly and professionally.
  
• Ensure compliance with regulatory requirements and internal governance standards.
  
• Maintain accurate client records and ensure timely reporting and documentation.
  
• Contribute to segment profitability through revenue generation, cost control, and efficient resource utilisation.
  
• Proactively drive performance targets and take accountability for achieving sales and service goals.
  

Requirements

• Proven experience in relationship management, specifically within the public sector, government, or state-owned enterprise environments.
  
• Demonstrated ability to develop and execute strategic sales plans that deliver measurable growth.
  
• Strong understanding of regulatory compliance and governance standards within the financial services industry.
  
• Exceptional networking skills with a track record of building and maintaining a wide range of professional contacts.
  
• Proficiency in identifying client needs and translating them into tailored financial solutions.
  
• Experience in driving digital adoption and promoting innovative banking products.
  
• Excellent communication, negotiation, and presentation skills.
  
• Ability to collaborate effectively with cross-functional internal stakeholders.
  
• Strong analytical skills for monitoring performance, client satisfaction, and market trends.
  
• Commitment to achieving sales targets and maintaining high standards of service delivery.