Client Regional Coordinator – NDIS & Child Safety

Client Regional Coordinator – NDIS & Child Safety
Point Care | Gladstone, Queensland | Full-time

Point Care is seeking a Client Regional Coordinator based in Gladstone to coordinate safe, consistent and person-centred services for people with disability and children and young people in care. This is an operational coordination and team leadership role across NDIS and Child Safety services.

Key responsibilities

• Coordinate day-to-day service delivery, client intake, transitions and reviews, keeping individual goals, preferences, safety and wellbeing central.
  
• Support and guide support workers and youth workers through clear expectations, effective handovers and regular follow-up.
  
• Work with rostering teams to maintain suitable staffing, continuity of care and agreed support arrangements.
  
• Maintain accurate case notes, progress updates and incident documentation; follow up outstanding actions and escalate concerns promptly.
  
• Collaborate with Child Safety Officers, participants, families, guardians, support coordinators, allied health practitioners and other stakeholders, respecting consent and approved information-sharing arrangements.
  
• Help teams implement individual support, safety and behaviour support plans within their roles and approved procedures.
  
• Monitor service quality, complaints, risks and feedback, and contribute to practical improvements.
  
• Coordinate appointments, transport and placement-related arrangements with relevant teams.
  
• Promote culturally safe, trauma-informed and rights-based practice, including meaningful participation by children, young people and people with disability.
  

How to apply

Submit your resume and a brief cover letter outlining your relevant experience and interest in the Gladstone role. Applications close 28 September 2026.

We welcome applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability. Please let us know if you require an adjustment during recruitment.

Requirements

• Relevant experience in disability services, child and family services, youth work, community services or a related coordination role.
  
• Ability to coordinate competing priorities, support frontline staff and follow through on actions.
  
• Understanding of person-centred support, child safeguarding, professional boundaries, confidentiality and trauma-informed practice.
  
• Strong written communication, objective incident reporting and accurate record-keeping skills.
  
• Ability to build respectful relationships with participants, young people, families and professional stakeholders.
  
• Confidence using digital case-management, rostering and reporting systems.
  
• Ability to work from Gladstone and meet the role’s local service-delivery needs.
  
• Relevant qualifications in community services, disability, youth work, social work, nursing or a related field are desirable.
  

Appointment is subject to verification of work rights, references and the screening and clearances applicable to the role, including Blue Card and NDIS worker screening requirements where applicable.