Test Lead/Test Manager

🌟 We're Hiring: Test Lead/Test Manager! 🌟

We are looking for an experienced Test Manager / Test Lead to join our team in Singapore. The ideal candidate should have strong experience in Unified Communications (UC) testing, with hands-on expertise in IVR, Telephony, TMAC, and Contact Center testing.

📍 Location: Singapore

💼 Role: Test Manager / Test Lead

🏢 Work Mode: Work from Office

Candidate Eligibility: Singapore Citizens / Singapore PR only

What You'll Do:

🎯 Define and own test strategy, planning, and governance for UC, IVR, and Contact Center programs.

👥 Lead and mentor test leads and test engineers across onshore and offshore teams.

📊 Report test progress, risks, issues, and release readiness to senior stakeholders.

🔄 Manage test cycles, test environments, test data, and defect lifecycle.

📞 Lead end-to-end testing for IVR systems, Telephony platforms, TMAC applications, and Contact Center solutions.

🔗 Validate inbound, outbound, and callback call flows and related telecom integrations.

🛠️ Test integrations involving CTI, SIP, VoIP, PBX, SBC, and dialer systems.

⚙️ Support testing across platforms such as Genesys, Avaya, Cisco, NICE, and Amazon Connect.

📈 Perform or manage performance and load testing for voice platforms.

What We're Looking For:

✅ 7–10 years of overall experience in Unified Communications testing.

✅ 3–5 years of experience working as a Test Manager or Test Lead.

✅ Strong hands-on experience in IVR, Telephony, TMAC, and Contact Center testing.

✅ Experience with inbound, outbound, and callback call flows and end-to-end validation.

✅ Strong knowledge of CTI, SIP, VoIP, PBX, SBC, and dialer technologies.

✅ Experience with Genesys, Avaya, Cisco, NICE, or Amazon Connect.

✅ Hands-on experience with IVR automation tools such as Empirix, Hammer, Call Master, or similar tools.

✅ Experience with performance and load testing for voice platforms.

✅ Experience in banking or Contact Center transformation projects is an advantage.

Key Skills:

Unified Communications Testing | IVR | Telephony | TMAC | Contact Center | CTI | SIP | VoIP | PBX | SBC | Dialer | Genesys | Avaya | Cisco | NICE | Amazon Connect | IVR Automation | Empirix | Hammer | Call Master | Performance Testing | Load Testing | Test Strategy | Test Management | Defect Management

Keen to shape the future of quality assurance? 🚀 Apply now and be part of our journey!