Lead networks, servers, storage, virtualisation, cloud and hybrid platforms.
Manage capacity, performance, upgrades and technology refreshes.
Manage ISPs, WAN links, internet, telecommunications and voice services.
Monitor supplier SLAs, costs and service quality.
Oversee the ICT service desk and escalations.
Apply ITSM across incidents, problems, changes and service requests.
Monitor SLAs, KPIs and user experience.
Maintain backup and disaster recovery capabilities.
Define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
Conduct testing and support business continuity planning.
Enforce ICT standards and maintain documentation.
Support audits and ISO/IEC 27001 alignment.
Collaborate with Information Security on secure configuration.

Requirements

Bachelor’s degree in IT, Computer Science, Information Systems, Network Engineering or a related field.
At least five (5) years of progressive enterprise infrastructure experience.
Multi-site operations, ITSM, lifecycle and vendor/ISP management experience.
FMCG, manufacturing, warehouse or operational technology (OT) exposure is advantageous.

Habilidades requeridas

Network Infrastructure ManagementServer, Storage & Virtualization ManagementCloud & Hybrid Platform ManagementCapacity & Performance ManagementTechnology Upgrades & Refresh ManagementWAN, ISP & Telecommunications ManagementVendor & Supplier Management (SLAs, costs, service quality)IT Service Desk & Escalation ManagementITSM Processes (incidents, problems, changes, service requests)SLA, KPI & User Experience MonitoringBackup & Disaster Recovery Management (RTO/RPO definition and testing)Business Continuity Planning & TestingICT Standards, Documentation & Audit Support (including ISO/IEC 27001 alignment)Collaboration with Information Security / Secure ConfigurationMulti-site Operations Management

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