Supply Chain – Warehouse & Logistics - Manager

Purpose of Job:
To lead end-to-end warehouse and logistics operations, ensuring operational efficiency, inventory accuracy, cost control, regulatory compliance, and timely delivery, while driving continuous improvement across warehouse and fleet operations.

Responsibilities:
Warehouse Operations & Inventory Management

• Ensure proper handling and segregation of temperature-sensitive, regulated and other specialized products.
  
• Maintain a clean, safe and GDPMD-compliant warehouse environment.
  
• Oversee inventory accuracy through cycle counts, stock reconciliation and audits.
  
• Implement FIFO/FEFO practices and monitor shelf-life-sensitive inventory.
  
• Design and implement efficient warehouse layouts to maximize space utilization.
  
• Monitor storage density and adjust racking systems and storage zones based on product turnover and regulatory requirements.
  
• Plan for warehouse expansion or reconfiguration as and when required.
  
• Coordinate outbound shipments with 3PLs and specialized medical couriers.
  
• Ensure cold-chain integrity and proper documentation for temperature-controlled products.
  

Logistics & Fleet Management

• Optimize transportation routes and costs while maintaining required service levels.
  
• Oversee company-owned and contracted delivery fleet operations.
  
• Monitor vehicle performance, maintenance schedules and driver compliance.
  
• Implement route optimization and efficiency improvement initiatives.
  
• Ensure fleet operations comply with applicable safety, regulatory and environmental requirements.
  

Quality, Regulatory & Compliance

• Ensure compliance with GDPMD, ISO 13485 and applicable local health authority requirements.
  
• Maintain documentation for audits, inspections and product traceability.
  
• Collaborate with QA/RA teams on CAPAs, non-conformances, product recalls and other compliance matters.
  
• Ensure warehouse and logistics SOPs are properly implemented and maintained.
  
• Conduct training on SOPs, medical product handling, safety and emergency procedures.
  
• Maintain regulatory documentation and ensure continuous audit readiness.
  

Cost & Operational Performance

• Monitor and manage warehouse, logistics and fleet operating costs.
  
• Identify cost-saving opportunities through process improvement, vendor negotiation and automation.
  
• Track budget utilization and report on cost performance.
  
• Monitor warehouse and logistics KPIs, including inventory accuracy, delivery performance, space utilization and operating costs.
  
• Prepare regular management reports on operational performance and improvement actions.
  

People & Resource Management

• Lead and develop the Warehouse & Logistics team with a strong focus on compliance, safety and operational efficiency.
  
• Plan manpower and resource allocation according to operational requirements.
  
• Manage team performance, provide coaching and identify development needs.
  
• Promote accountability, teamwork and continuous improvement within the function.
  

Continuous Improvement & Digitalization

• Identify and implement process improvements to enhance efficiency, compliance and service quality.
  
• Support digital transformation initiatives such as WMS enhancements, barcode scanning and warehouse automation.
  
• Work cross-functionally with Supply Chain, QA/RA, Finance and other stakeholders to resolve operational issues and improve processes.
  
• Perform other related duties and ad hoc assignments as directed by the superior or Management in support of business requirements.
  

Requirements

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, Life Sciences, or a related field.
  
• Minimum 5 years of relevant experience in warehouse, logistics and/or fleet management, preferably within the medical device, healthcare, pharmaceutical or other regulated industries, with prior experience in a supervisory or managerial capacity.
  
• Practical experience in regulated warehouse operations, inventory management, cold-chain handling and logistics coordination is an advantage.
  
• Strong knowledge of GDPMD, ISO 13485 and applicable regulatory requirements.
  
• Experience with ERP/WMS systems and cold-chain logistics.
  
• Strong knowledge of warehouse layout and space optimization.
  
• Experience in inventory control and reconciliation.
  
• Experience in vehicle maintenance scheduling and driver compliance monitoring.
  
• Proven track record in cost control, budgeting and cost tracking.
  
• Experience in vendor negotiation and contract management.
  
• Knowledge of lean operations and process improvement.
  
• Strong team management, coaching and training capability.
  
• Strong cross-functional stakeholder management and collaboration skills.
  
• Strong analytical, problem-solving and communication skills.
  
• Strong attention to detail with a compliance and safety mindset.