ScovaiJobsXPT Software Australia Pty Ltd
Senior Contact Center Support Engineer
Sydney, Melbourne, AUOn-siteContractFull-time
Posted Sep 7, 2026
Senior Contact Center Support Engineer (L2)
Genesys Engage Framework
Configuration Server, Message Server, Stat Server
SIP Server, T-Server, URS
Genesys Voice Platform (GVP)
Composer, Pulse, WDE
CTI and Contact Center Technologies
SIP/VoIP Fundamentals
Nice to Have Skills:
Outbound Contact Center (OCS)
Salesforce/CRM Integrations
REST APIs
Splunk, Grafana, Dynatrace/AppDynamics
AWS/Azure Cloud Knowledge
Verint/WFM Integration
Scripting (PowerShell, Python, Shell)
Role snapshot
Job type
Full-time
Required skills
Genesys Engage FrameworkGenesys Configuration Server / Message Server / Stat Server administrationGenesys SIP Server, T-Server, URSGenesys Voice Platform (GVP)Genesys Composer, Pulse, WDECTI and Contact Center technologiesSIP/VoIP fundamentalsOutbound Contact Center (OCS)Salesforce / CRM integrationsREST APIsMonitoring & observability (Splunk, Grafana, Dynatrace/AppDynamics)AWS / Azure cloud knowledgeVerint / WFM integrationScripting (PowerShell, Python, Shell)
Similar jobs
AI Engineer
XPT Software Australia Pty Ltd
Sydney, Melbourne, AUOn-siteContractFull-time
51 minutes ago
Contact center support Engineer
XPT Software Australia Pty Ltd
Sydney, Melbourne, AUOn-siteContractFull-time
6 days ago
2 x Senior ICT Project Manager (EL2 Equivalent)
PowerData Group Consulting
Canberra, AUOn-siteContractFull-time
51 minutes ago
Service Desk Analyst
PowerData Group Consulting
Canberra, AUOn-siteContractFull-time
51 minutes ago
TD
Hadoop Administrator
Techbliss Digital Solution Pvt Ltd
Bangalore North, INOn-siteContractFull-time
51 minutes ago
Senior Data Testing Engineer
XPT Software Australia Pty Ltd
Melbourne, AUOn-siteContractFull-time
51 minutes ago