BRANCH MANAGER - KUMASI

Job Summary

DCL Diagnostics Limited,a medical diagnostics and laboratory services is looking for a Branch Manager who will oversee the daily operations of a high-performing medical diagnostics and imaging center, ensuring clinical excellence, operational efficiency, and superior patient experience. This role requires a strategic leader with strong healthcare management skills, financial acumen, and the ability to foster collaboration across clinical and administrative teams.The role will be based at the Kumasi site and will report to the General Manager.

Key Responsibility
Operations  & Service Delivery

•     Ensure smooth day-to-day functioning of the centre, including radiology, laboratory, and front office operations

•     Monitor patient flow, turnaround times, patient reports delivery, and service quality to meet performance benchmarks

•     Implement and enforce SOPs, safety protocols, and regulatory compliance standards

Team Leadership & Staff Management

•     Lead, mentor, and manage multidisciplinary teams including radiologists, radiographers, sonographers, technicians, and administrative staff

•     Conduct regular performance reviews, training sessions, and team building initiatives

•     Manage staffing schedules to ensure optimal coverage and service delivery in out-of-service hours and weekends

Finance & Business Management

•     Oversee budgeting, cost controls, and revenue generation activities

•     Monitor billing, collections, and insurance claims to ensure the financial health of the branch

•     Analyse financial reports and KPIs to drive operational improvements

Stakeholder Engagement & Customer Experience

•     Build and maintain relationships with referring physicians, corporate clients, and healthcare partners

•     Address patient feedback and complaints with professionalism and empathy

•     Promote the centre’s services through community outreach and marketing initiatives

Compliance & Quality Assurance

•     Ensure adherence to healthcare regulations, accreditation standards, and internal quality policies

•     Lead audits, inspections, and continuous improvement initiatives

•     Maintain accurate documentation and reporting for regulatory bodies

Requirements

Requirements

•     Bachelor’s degree in Healthcare Administration, Business, or a related field

•     Minimum 5 years in healthcare operations, preferably in diagnostics/imaging or laboratory services

Key Skills & Competencies

•     Substantial experience within customer-facing roles

•     Strong customer service orientation

•     Good mathematical skills

•     Honesty, integrity, and transparency

•     Ability to problem solve and prioritize quickly when necessary

•     Good written and oral communication

•     Excellent attention to detail

•     Leadership, financial management, stakeholder engagement, and regulatory compliance

Benefits

Benefits

•   Competitive salary and performance incentives
  
•   Professional development and training opportunities
  
•   Supportive work culture focused on excellence and innovation
  
• Opportunity to shape the future of diagnostic healthcare in the region and beyond