WE ARE HIRING | UPS – Customer Service Executive

Location: Sector 135, Noida

Experience: Freshers & Experienced Candidates

Qualification: Graduate / Undergraduate

Salary: ₹26,000 In-Hand (Fresher) | Up to ₹34,000 In-Hand (Experienced)

Work Mode: Work From Office

Working Days: 5 Days

Both-Side Cab Facility

Process: HR → AMCAT → Operations

Process Type: Voice

ROLE OVERVIEW

UPS is hiring Customer Service professionals for a voice-based process. Candidates with excellent communication skills who can handle customer queries professionally are encouraged to apply.

KEY RESPONSIBILITIES

Handle customer queries through voice calls
Provide accurate information and resolve customer concerns
Maintain professional communication with customers
Follow process guidelines and quality standards
Coordinate with internal teams when required
Meet assigned productivity and service-level targets

REQUIRED SKILLS

Excellent verbal communication skills
Strong customer-handling skills
Good listening and problem-solving abilities
Comfortable working in a voice-based process
Professional and customer-focused approach
Willingness to work from the Noida office

Required skills

Verbal Communication SkillsCustomer HandlingActive ListeningProblem SolvingVoice-based Call HandlingProcess Compliance (following guidelines and quality standards)Internal Coordination/Collaboration with teamsMeeting Productivity and Service-level TargetsProfessional and Customer-focused ApproachAttention to Detail and Information AccuracyTime Management and Multitasking

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