Service Designer

Role Summary

The Service Design Specialist is responsible for designing, governing, transitioning, and continuously improving technology services within an Operations Technology environment. The role focuses on establishing service management frameworks, maintaining service catalogues, supporting commercial and governance processes, and ensuring services are effectively transitioned into operational support.

Core Responsibilities

Service Design

• Design and implement services for Operations Technology projects in alignment with ITIL standards.
  
• Develop service models, support structures, and operational processes for new and existing services.
  
• Ensure service designs meet operational and business requirements.
  

Service Catalogue Management

• Maintain and enhance the Operations Technology service catalogue.
  
• Manage service definitions, service offerings, and supporting documentation.
  
• Ensure service catalogue information remains accurate and current.
  

Service Governance

• Support governance processes related to service planning, delivery, and management.
  
• Contribute to the development and maintenance of service governance frameworks.
  
• Ensure services are delivered in accordance with established policies and standards.
  

Commercial Analysis

• Support service scoping, costing, and delivery activities.
  
• Conduct commercial analysis to support service design decisions and service opportunities.
  
• Evaluate service options from operational and financial perspectives.
  

Service Transition & Lifecycle Management

• Develop and manage processes for onboarding new services into operational environments.
  
• Support service transition activities and operational readiness requirements.
  
• Manage service discontinuation processes to ensure minimal business disruption.
  

Stakeholder Engagement

• Collaborate with service delivery teams and operational stakeholders.
  
• Support effective communication and coordination across service delivery groups.
  
• Build strong working relationships to promote service governance and operational effectiveness.
  

Documentation & Continuous Improvement

• Maintain service documentation under version and release management controls.
  
• Ensure documentation is accurate, approved, and up to date.
  
• Identify opportunities to improve service design, governance, and service management processes.
  

Essential Skills & Experience

Service Management

• Service Design
  
• Service Transition
  
• Service Lifecycle Management
  
• Service Catalogue Management
  
• Service Governance
  

Governance & Commercial

• Governance Frameworks
  
• Governance Processes
  
• Commercial Analysis
  
• Service Costing and Scoping
  

Process & Operations

• ITIL-based Service Management
  
• Process Development and Improvement
  
• Version and Release Management
  
• Continuous Service Improvement
  

Stakeholder Management

• Stakeholder Engagement
  
• Cross-functional Collaboration
  
• Communication and Relationship Management
  

Qualifications

• Relevant tertiary qualification in:
  
  • Information Technology
    
  • Service Management
    
  • Related discipline