Operations Officer

Summary:
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
 
Summary of Role:
The Operations Officers make up the core of flight operations team and are essential to the smooth and efficient running of the operations department. From providing excellent customer service through to booking in and planning flights, the operations team are required to be flexible and dynamic and must portray a helpful and can-do attitude to our clients, suppliers and internal departments.
 
About The Role: 

• Providing 24/7 cover for all operational directions and queries
• Fully understanding mission requirements and setting up flights as required
• Ensuring the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations
• Coordinating and confirming flights with the operator and relevant parties such as handling agents, fuellers, customs and immigration, etc
• Applying for landing and overflight permissions
• Monitor the progress of flights and ensure the customer is kept up to date in a timely manner
• Identify potential resolutions/recovery plans when required
• Identify situations where escalation to line managers is appropriate
• Implementing recovery plans in the event of delays, AOG’s etc
• Accurately complete company flight logs and post flight data
• Effectively contributing to procedures and other documents
• Working collaboratively with colleagues in Commercial and Customer Service teams to solve complex flight problems and find solutions
• Other reasonable work-related requests as directed by the Line Manager.

Desired Experience:

• Previous freight forwarding or cargo airline experience 
• Previous experience in an aviation operations environment
• Knowledge of flight/aviation programs/procedures 

 
Competencies/Behaviours: 
Leading Business

• Customer centric 
• Derives strategies based on customer needs – internal or external – and effectively balances this with Network Aviation’s goals
• Seeks out client insights to shape strategies and solutions
• Gathers client feedback to continuously improve strategies and solutions
• Thinks operationally/commercially 
• Balances short term focus with a long term perspective, supporting the driving of sustainable growth in the business
• Thinks systemically, connecting the dots across diverse aspects of the business
• Considers the implications of decisions and takes calculated risks
• Challenges the status quo in what is done and how to improve our customer experience
• Seeks out new opportunities, embraces challenges and drives actions with urgency
• Champions change to deliver tactically in the pursuit of ambitious goals
• Drives for results
• Commits to and delivers exceptional results
• Holds self and others accountable for the highest standards of delivery
• Overcomes      obstacles and challenges to make a difference

 
Leading People

• Boundary-less  collaboration
• Captures and shares collective experiences to improve future outcomes
• Proactively builds effective internal and external stakeholder relationships
• Drives, promotes and role models collaboration across functions and teams
• Is self-aware and listens actively to other viewpoints
• Communicates authentically, building trust and cohesion in team / with peers
• Respects and values differences and leverages different perspectives to improve business outcomes
• Empowers teams / peers with accountability
• Holds self and others to high standards of performance continuously raising the bar
• Is agile and remains curious
• Is the energy for others – focuses on what is possible; sets the pace and the bar high
• Stays curious to gather new insights, is willing to fail in the pursuit of stretch goals
• Learns from mistakes and adapts approach where appropriate.