Technical Business Analyst - P&C domain

This is a remote position.

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Essential Job Functions:

1. Responsible for eliciting, analyzing, and documenting high-level business requirements.
2. Responsible for identifying, evaluating, and recommending potential solution options.
3. Responsible for analyzing the feasibility and cost benefit of potential solution options.
4. Responsible for managing communications between IT and business for assigned work.
5. Assists in formulating and designing system scope and objective based on user needs and thorough understanding of business processes.
6. Works with internal business groups on process improvement projects designed to improve business results.
7. Provides technical guidance concerning business implications of application development projects.
8. Gathers and analyzes information and supports application issues for a specific business group.
9. Relies on experience and judgment to plan and accomplish goals.
10. Collects and defines requirements, translates into functional design documents and participates in the technical design, test planning and user documentation processes. Does this happen now?
11. Participates in software design, prototyping and testing of new or enhanced applications.
12. Works with users and peers in planning, developing, implementing, and supporting new or existing applications.
13. Assists in training users on new or enhanced applications.
14. Supports the planning and execution of User Acceptance Testing (UAT).

Insurance Experience

1.      Strong understanding of insurance principles, underwriting processes, and underwriting technical insurance products, especially in the line of underwriting insurance.

Technical Skills

1. Competency in using underwriting software and tools.
2. Familiar with insurance specific software and platforms.

Technical Experience

1.      Experience in working with legacy systems. Skilled in analyzing legacy systems. Preparing training and guide documentation for a legacy system a plus.

Communication Skills

1.      Strong written and communication skills to effectively communicate complex underwriting concepts to various stakeholders, including underwriters, actuaries, and management.

Technical Writing Skills

1. Ability to research and gather information about software and translate that information into technical training guides for other business analysts, solution architects and developers.
2. Knowledge of instructional design principles to structure the training materials effectively, including defining learning objectives, organizing content logically and creating engaging exercises and examples.

Other Functions:

1. Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
2. Perform special projects and other duties as may be assigned.
3. Establishes and builds strong working relations and partnerships with Business Units and Senior Management.

Qualifications:

Bachelor’s Degree preferred (preferably in MIS, IT, or Business)

8-10 years’ experience preferred

Excellent problem solving and analytical skills

Experience writing business requirements and functional specs

Demonstrated knowledge of SDLC

Experience with UI/design specs/wireframes

Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access)

Knowledge of UML and BPMN

Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements

Knowledge of formal methodologies for planning and executing application development, enhancement, or support

Knowledge of tools and techniques for design, development, and support of Client/Server applications

Ability to write business requirements and functional specifications

Strong writing and communication skills.

Strong customer service orientation (responsive, consultative, collaborative and accurate).

Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner

Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions.

Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization.

Superior attention to detail.

Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.

Ability to work effectively as part of a team.

Requirements

Job Description

Title

Business Analyst III

Department(s)

Information Technology

Reports to

IT Senior Manager, IT Manager, Sr. Business Analyst

Job Summary:

Responsible to lead business analysis functions for medium to large-scale projects and enhancements. Formulates and defines system scope and objectives based on user needs, a thorough understanding of applicable business systems, and industry best practices. Creates or modifies processes and procedures to solve problems, considering technical feasibility and desired results.

This role works closely with vendor partners, team members, business and IT leaders to elicit and document business needs and requirements.

A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function for TMNA Services (TMNAS) and its Group Companies.

Essential Job Functions:

1. Responsible to lead business requirements gathering for projects and enhancements.
2. Responsible for managing and facilitating communications between IT teams, business, and vendors.
3. Assists in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes.
4. Identifies, evaluates, and recommends potential solution options, supports the resolution via projects and enhancements through to production deployment.
5. Performs operational support activities to triage and research production support issues, advocates for business users, and manage resolution of production defects through to production deployment.
6. Provides subject matter expertise and guidance to project team members concerning P&C insurance and system implementations.
7. Relies on experience and judgment to plan and accomplish goals.
8. Participates in the full software development life cycle (SDLC).

a.     Collects and defines requirements

b.     Translates into functional design documents

c.     Participates in technical design

d.     Participates in test planning and may coordinate User Acceptance Testing (UAT)

e.     Supports execution of both QA and UAT phases

f.      Participates in user documentation processes

g.     Assists with training users on new or enhanced applications

h.     Supports Go Live activities including production smoke testing and post Go Live activities

9.     Participates in operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable.