RQ11514 - Systems Administrator/Operations Support Specialist - Senior

Responsibilities:

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
  
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
  
• Upkeep, configure, install and support the clients’ network and coordinate the various systems.
  

General Skills:

• Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
  
• Experience with one or more operating systems Experience with one or more hardware platforms
  
• Experience with information retrieval packages Experience with one or more communications protocols
  
• Experience with middleware and gateways (i.e. Siebel CRM, Oracle databases, ADOBE LiveCycle)
  
• Experience with integration technologies such as RESTAPI
  
• Experience with scripting such as Python, Powershell, Batch
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
  
• A team player with a track record for meeting deadlines
  

Desirable Skills:

• Experience with distributed and networked systems Awareness of emerging IT trends
  
• Experience in one or more programming languages Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
  
• Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
  
• Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
  
• Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
  
• Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
  
• Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
  
• Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
  
• Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
  
• Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
  

Nice to have:

• Prior OPS or Public sector experience.
  

Skill Set Requirements:

Skills:

• Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
  
• Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
  
• Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
  
• Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
  
• Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
  
• Experience performing Siebel migrations, deployments, repository management, and release management activities.
  
• Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
  

Knowledge:

• Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
  
• Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
  
• Knowledge of ITIL-based service management processes, incident management, problem management, change management, and operational support.
  
•  Experience developing and maintaining operational procedures, technical documentation, architecture diagrams, and support runbooks.
  
• Hands-on experience with Siebel Tools, repository development, and configuration management.
  
• Experience with Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
  
• Experience developing and troubleshooting eScript, Browser Script, Business Services, and Workflow Processes.
  
• Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
  
• Familiarity with Open UI configuration, customization, and troubleshooting.
  
• Experience supporting code promotions, repository merges, and deployment activities across environments.
  

Communication Skills:

• Ability to explain technical terms related to Application Support in non-technical terms.
  

Public Sector / OPS Experience