Customer Service Representative

Job Title: Customer Service Representative

Location: Houston, Texas, United States

Employment Type: Full-time

Salary: USD 30-35 (Hourly)

Company Overview:

TauRx Therapeutics is dedicated to addressing one of the world’s most significant challenges: combating Alzheimer’s disease and other degenerative brain disorders through a pioneering approach. As a leader in Alzheimer’s research, our mission is to discover, develop, and commercialize innovative products for the diagnosis, treatment, and potential cure of neurodegenerative disorders. Our strong research team collaborates with multiple academic institutions globally, focusing on the tau pathway, which is believed to be a critical factor in neurodegeneration.

Position Summary:

We are seeking a dedicated and professional Customer Service Representative to join our Houston team. The ideal candidate will be responsible for providing exceptional customer support, ensuring a positive experience for our clients and stakeholders while effectively communicating our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance regarding our products and services.
• Maintain a thorough understanding of TauRx’s offerings, including ongoing research and clinical trials related to neurodegenerative disorders.
• Address and resolve customer complaints in a timely and effective manner, ensuring customer satisfaction.
• Collaborate with various departments to ensure customer needs are met and feedback is communicated effectively.
• Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.
• Assist in the development of customer service protocols and training materials to enhance team performance.
• Participate in team meetings and contribute to continuous improvement initiatives within the customer service department.

Qualifications:

• High school diploma or equivalent; a degree in a relevant field is preferred.
• Proven experience in a customer service role, preferably within the healthcare or pharmaceutical industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Attention to detail and strong problem-solving skills.

Why Join Us?

At TauRx Therapeutics, you will have the opportunity to contribute to groundbreaking work in the field of neurodegenerative disorders. We offer a competitive salary, a supportive work environment, and the chance to make a meaningful impact in the lives of individuals affected by Alzheimer’s disease and other related conditions.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience.

Join us in our mission to innovate and improve the lives of those affected by neurodegenerative disorders.