Electrical Operations Coordinator

Position Summary

The Electrical Operations Coordinator is responsible for managing the daily administrative and operational flow of the Electrical Department — from initial customer contact through final job completion and billing. This position serves as the central point of coordination between customers, electricians, management, and the office.

You'll own the dispatch board, keep technicians productive, track active electrical projects, coordinate permitting and scheduling, ensure tickets are properly documented and closed, and flag anything that needs follow-up or billing. The goal is simple: every call is accounted for, every project is tracked, every technician knows where they need to be, and every completed job is ready to be billed and closed.

What You'll Do

Dispatch & Daily Board Management

• Own and maintain the Electrical Department dispatch board throughout the day.
• Book and schedule incoming electrical service calls, estimates, projects, inspections, and follow-up visits.
• Monitor technician availability, job progress, drive time, and schedule changes.
• Ensure technicians are dispatched promptly and correctly.
• Keep in constant communication with technicians on schedule changes, job status, additional work, and next calls.
• Ensure completed jobs are properly closed before the end of each day.
• Maintain the future electrical schedule and identify open capacity before it becomes a scheduling problem.
• Work proactively to keep the electrical schedule appropriately filled.

Outbound & Schedule Development

• Perform and/or coordinate outbound calling to generate electrical opportunities.
• Schedule electrical safety checks and inspections with existing customers.
• Follow up on unsold electrical estimates and outstanding customer opportunities.
• Identify gaps in the future schedule and proactively work to fill them.
• Coordinate return visits, parts-related appointments, inspections, project work, and customer follow-ups.

Technician Debrief & Ticket Accountability

• Debrief every electrical technician at the completion of each job.
• Review tickets for accurate job notes, photos, materials, labor, pricing, signatures, payment information, and required documentation.
• Verify that sold work and recommendations are properly documented.
• Identify tickets that cannot be closed or billed and immediately determine what's missing.
• Actively follow through on open tickets rather than letting them sit unresolved.
• Escalate pricing, customer, technician, or operational issues to management when necessary.

Electrical Project Coordination

• Maintain a daily electrical project log showing every active project and its current status.
• Track each project from sale through completion and final billing.
• Always know what's been completed, what's scheduled next, what materials or information are outstanding, what inspections are pending, what needs customer follow-up, and what's ready to invoice.
• Coordinate project scheduling across customers, electricians, inspectors, subcontractors, utilities, suppliers, and management as applicable.
• Follow up on outstanding project requirements to keep jobs moving forward.
• Immediately identify stalled projects and communicate what's preventing completion.

Permitting & Inspections

• Coordinate permit applications and required documentation for electrical projects.
• Maintain an accurate permit log.
• Track permit status from submission through approval and final inspection.
• Schedule required inspections and communicate inspection dates to technicians and customers.
• Track failed inspections and ensure corrections and re-inspections are scheduled promptly.
• Ensure permits are properly closed upon project completion.

Invoicing & Billing Readiness

• Review completed electrical tickets daily to confirm they're ready for invoicing.
• Verify pricing, payments, financing, deposits, change orders, completed work, and required documentation.
• Maintain visibility of work completed but not yet billed.
• Identify outstanding balances and jobs requiring additional action before invoicing.
• Coordinate with accounting and management to ensure completed electrical revenue is billed promptly.
• Prevent completed projects from sitting open unnecessarily.

Customer Communication

• Serve as a consistent point of contact for electrical project customers.
• Provide scheduling, permitting, inspection, and project-status updates.
• Communicate delays or changes proactively rather than waiting for customers to call.
• Document all customer communication in ServiceTitan.
• Coordinate customer concerns with the appropriate manager and ensure promised follow-up occurs.

Daily Accountability

At any point during the day, you should be able to answer:

• Where are our electricians?
• What is each technician working on?
• What jobs are still open today?
• What projects are currently in progress?
• What is waiting on a permit or inspection?
• What is waiting on materials or another department?
• What work has been completed but not yet billed?
• Which customers need follow-up?
• What does the future schedule look like?

What We're Looking For

• 2+ years of experience in the electrical trade, in either a management or dispatch capacity.
• ServiceTitan experience preferred (at least 1 year).
• Exceptional organization and the ability to track many moving parts at once without losing details.
• A proactive mindset — you spot problems and opportunities before they become urgent.
• Strong, clear communication with field technicians, customers, and management.
• High attention to detail, especially around documentation, ticket accuracy, and billing readiness.
• Comfort working in a fast-paced environment with shifting priorities.
• A sense of ownership over the department's schedule, revenue, and customer experience.

Compensation

Starting at $19.00/hour, based on experience.