Job Summary

Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.

Key Responsibilities:

Handle complete after-sales project planning and execution
Coordinate with clients regarding project requirements, timelines, and execution schedules.
Coordinate with customers regarding complaints, service requests, and resolutions.
Handle site visit planning and execution management.
Manage project updates, execution reports, and service MIS.
Handle customer escalations and ensure quick resolution.
Ensure proper material coordination for site execution.
Improve customer satisfaction and service quality.
Maintain project timelines and execution quality standards.
Support team in problem-solving during project execution.

Candidate Requirements:

More than 7 years of experience in After Sales Support and handling the team.
Strong communication and coordination skills
Ability to handle customer escalations professionally
Good knowledge of Excel and reporting
Experience in manufacturing, lighting, electrical, consumer durable, or related industry preferred
Strong follow-up and team management abilities
Ability to work under pressure and manage multiple tasks

Erforderliche Kompetenzen

After-sales project planning and executionCustomer complaint managementService coordinationField technician schedulingIssue resolution and problem solvingCustomer escalation managementSite visit planning and executionMaterial coordination and logistics for site executionMIS and reporting (Excel)Customer satisfaction and service quality improvementTeam leadership and managementCommunication and stakeholder coordinationAbility to work under pressure and multitaskDomain knowledge (manufacturing/lighting/electrical/consumer durables)

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