Hiring: Customer Service / Sales Executive – Tech CS Process | Jaipur

Location: Jaipur
Work Mode: Work From Office
Employment: Full-Time
Process: Blended – Voice, Chat & Email

Experience : 1–2 YEARS

CTC : 5-6 LPA

Role Overview

Handle customer interactions, resolve technical queries, and drive sales through upselling and cross-selling while delivering excellent customer service.

Key Responsibilities

Handle inbound/outbound calls, chats and emails
Provide basic technical troubleshooting
Drive upselling and cross-selling
Achieve CSAT, Quality, Productivity and Sales KPIs
Maintain customer interaction records
Follow quality, compliance and company guidelines

Eligibility

Graduation is mandatory
1+ year experience in Customer Service / Technical Support / Sales
International BPO experience preferred
Excellent English communication
Strong customer handling and sales skills

Monthly Compensation

PF / ESIC / Mediclaim / Gratuity

Benefits

3 months paid training
Certification after training
IJP opportunity after 9 months
Partially paid night-shift cab facility
10-day hotel stay for eligible outstation candidates

Required skills

Voice Customer Support (inbound/outbound calling)Chat Support (live chat handling)Email Support (customer email handling)Technical Troubleshooting (basic)Upselling and Cross-sellingKPI-driven Performance (CSAT, Quality, Productivity, Sales)Customer Interaction Recordkeeping / CRM usageCompliance and Quality AdherenceEnglish Verbal and Written CommunicationCustomer Handling / Relationship ManagementExperience with International Customers / International BPO processesTime Management and ProductivityAdaptability to Blended Processes (voice, chat & email)

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