This team is responsible for providing consistent personalized service to our guests with the ultimate goal of achieving total guest satisfaction. To be a successful member of this team, a candidate should have a passion for service, a pleasant and energetic demeanor, and previous experience in a customer contact position. Great written and oral communication skills in English are required. Proficiency in additional languages (such as Italian, German, French, Portuguese, Spanish, and/ or Mandarin/Cantonese) is highly preferred.

Erforderliche Kompetenzen

Team LeadershipOperations ManagementGuest Satisfaction ManagementCustomer Contact / Customer ServiceEnglish Communication (written and oral)Multilingual Communication (Italian, German, French, Portuguese, Spanish, Mandarin/Cantonese)Personalized Service DeliveryService Orientation / Passion for ServiceGuest-facing Professionalism and Positive DemeanorComplaint Resolution and Problem Solving

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