We're partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists.

In this role, you will be the primary point of contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms. You will have the opportunity to work in an international, fast-paced, and dynamic environment, supporting creators and contributing to platform growth.

Your Role:

Provide support to Italian content creators via chat, email, and calls to resolve issues and answer platform-related questions
Assist creators in the correct use of tools, guidelines, and policies
Identify recurring issues and provide feedback to internal teams to improve products and services
Collaborate with other support specialists to ensure a consistent and high-quality creator experience
Monitor complex cases and ensure timely and clear follow-up
Participate in ongoing training sessions to stay updated on products, policies, and best practices

Your Qualifications:

Native or fluent Italian (C2), written and spoken
Good command of English (B2 or higher)
Interest in social media, content creation, or technology
Excellent communication skills, empathy, and customer-focused mindset
Ability to manage multiple cases simultaneously with precision and attention to detail
Previous experience in customer support or digital services is a plus
Proactive and collaborative mindset, able to work in dynamic and multicultural teams

The Offer:

Full-time contract with flexible hours and potential remote or hybrid work, depending on operational needs
Paid initial training and ongoing support
Modern international work environment
Health insurance and additional employee benefits
Career development opportunities and internal growth
Continuous training programs on digital platforms and tools

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