German Customer Service Advisor

Position: German Customer Service Advisor
Location: remote, Bulgaria (after initial one week training in Varna office)
Employment type: Full-time

Duties and Responsibilities:

• Provide professional customer service to German-speaking customers via voice and email
  
• Handle customer enquiries and resolve technical and billing-related issues
  
• Record all customer interactions accurately in the relevant systems
  
• Manage product complaints and collect all necessary information for resolution
  
• Ensure customer issues are handled efficiently and within the required processes
  
• Escalate product safety or regulatory concerns through the defined channels
  
• Follow established quality standards, consumer safety requirements and GDPR procedures
  
• Maintain up-to-date knowledge of products and services
  
• Act as a professional brand ambassador during customer interactions
  
• Identify and include appropriate sales and cross-sell opportunities during customer interactions
  
• Share recurring customer issues and insights to support continuous improvement.
  

Requirements

• German language proficiency at C1 level and English language proficiency at B1 level
  
• Previous customer service experience is preferred but not required
  
• Customer service, technical support or call centre experience is an advantage
  
• Strong communication and problem-solving skills
  
• Ability to handle complaints professionally
  
• Good troubleshooting skills and technical understanding
  
• Comfortable working with customer service systems and processes
  
• Strong attention to detail when documenting customer interactions
  
• Ability to work independently and follow established procedures
  
• EU citizenship or appropriate eligibility to work in Bulgaria.
  

Benefits

• Excellent remuneration package based on experience, skills and performance
  
• Be part of a dynamic and creative team with positive and friendly atmosphere
  
• Guidance and tools to reach career full potential
  
• Performance bonus
  
• Sales bonus with no monthly limit
  
• Signing bonus
  
• Monthly meal allowance depending on days worked
  
• Health insurance through Generali
  
• Multi-sport and/or Cool-fit cards
  
• Access to a learning platform
  
• Remote working model after onboarding requirements
  
• Relocation support for eligible EU candidates
  
• Monthly accommodation allowance for 3 months
  
• Flight, bus or train transportation support for relocation
  
• And many others!!!