Italian-speaking Social Media Content Moderator

We're working with a leading Outsourcing/BPO consultancy to recruit Italian-speaking Content Moderators for an on-site TikTok project in Lisbon.

In this role, you will ensure that content posted by users meets community guidelines and policies. You will work in a fast-paced, international environment, reviewing videos, posts, and comments, and helping to maintain a safe and positive online experience for users worldwide.

Your Role:

• Review and moderate user-generated content in Italian, including videos, posts, and comments

• Identify and escalate inappropriate, harmful, or sensitive content

• Apply professional judgment and ensure consistent moderation decisions

• Collaborate with team members to resolve complex cases and identify recurring trends

• Document moderation actions and maintain accurate records

• Contribute to process improvements and knowledge sharing within the moderation team

Your Qualifications:

• Native or fluent Italian (C1/C2)

• Good command of English (B2) for internal communication

• Strong attention to detail and analytical skills

• Comfortable handling sensitive content professionally and consistently

• Previous experience in content moderation, social media, or customer support is a plus

• Ability to work in a fast-paced, performance-driven environment

• Empathetic, professional, and resilient under pressure

• Team player with a proactive and adaptable attitude

The Offer:

• Full-time, on-site position in Lisbon

• Flights to Lisbon covered

• Option to live in one of Teleperformance’s fully equipped, shared apartments, located 20–60 minutes from the workplace

• Guidance and support throughout the relocation process

• Paid professional training and structured onboarding

• Health insurance and meal allowances from day one

• Career growth and development opportunities in an international, multicultural environment.

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