Customer Service Representative (Sales)

🌟 We're Hiring: Customer Service Representative (Sales)! 🌟

Position Summary

The Customer Care Representative is a customer-obsessed professional who supports the Program by retaining and renewing customer contracts, resolving concerns, and educating customers so they can make informed decisions about their energy. This role plays a direct part in driving customer retention and satisfaction through every interaction.

Key Responsibilities

• Deliver a customer-obsessed experience, making customer satisfaction the top priority in every interaction.
• Negotiate with customers to renew contracts and retain business.
• Continuously improving customer relations and retention through effective problem-solving and pricing options.
• Convert an assigned percentage of calls into sales and enrollments into plan changes.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Explain procedures, answer questions, and provide accurate information to customers.
• Resolve customer issues the same day, and no later than within 24 hours.
• Listen carefully to fully understand each customer's question or concern.
• Follow through on commitments and deliver on what you say you will do.
• Show empathy and respect in every customer interaction.
• Educate customers so they can make informed decisions about their energy.

Requirements

• Minimum of six (6) months of call center customer service experience.
• High school diploma or equivalent required.
• Experience in customer retention or sales.
• Ability to de-escalate customers in an emotional or irate state, remaining calm and professional under pressure.
• Experience reviewing accounts using a Customer Relationship Management (CRM) system.
• Excellent verbal and written communication skills.
• Strong probing-question and problem-resolution skills.
• Ability to follow instructions for specific customer-resolution tasks.
• Ability to perform in a high-pressure environment while maintaining a positive customer interaction.
• Intermediate proficiency with PC navigation while delivering excellent customer service.
• Ability to read, write, speak, and understand English at a business level.
• Background in the energy industry preferred.
• Flexibility to work a variety of shifts, including weekends, overnights, holidays, or extra shifts as needed to meet

business demands.

If you're ready to kickstart your career and make an impact, apply now! 🚀