Deliver advanced technical support and troubleshooting for service delivery operations.
Resolve escalated incidents and service requests that require deeper technical analysis than first-line support.
Collaborate effectively within the operations team to ensure seamless service continuity.
Adapt quickly to new technologies and protocols while managing tasks with minimal oversight.
Maintain accurate records of support activities and contribute to continuous service improvement initiatives.

Requirements

A Bachelor’s Degree in Information Systems, Information Technology, Software Engineering or Computer Science.
First Class or Upper Second Class pass in the area of study or qualification.
Able to learn quickly and work independently with minimal supervision.
Valid clean class four (4) drivers licence will be an added advantage.

Erforderliche Kompetenzen

Technical TroubleshootingIncident Escalation ManagementService Request ManagementRoot Cause AnalysisService Delivery OperationsService Continuity ManagementTeam CollaborationAdaptability to New Technologies (Learning Agility)Ability to Work Independently / Self-ManagementTechnical Documentation and Record KeepingContinuous Service Improvement / Process ImprovementFoundational Information Systems / IT KnowledgeValid Class Four (4) Driver's Licence (advantage)

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