Sales and Support Engineer

Job Title: Sales and support engineer

Reports to: Country Manager / Sales Manager

Location: Addis Ababa, Ethiopia

Department: Sales & Business Development

COMPANY INFORMATION

Our client, is a leading HVAC solutions provider. The business delivers commercial HVAC products and technical solutions, including RLC VRF systems, BSS commercial HVAC products, and other heating, ventilation and air-conditioning solutions designed to support commercial and large-scale development projects.

The company works closely with consultants, contractors, developers, government entities, and end-users to provide technical and commercial HVAC solutions throughout the project lifecycle. Its operations involve project sales, technical specifications, equipment selection, system implementation, commissioning support, and after-sales service, with a strong focus on customer relationships, technical expertise, and business development.

As the company continues to strengthen its sales and business development operations in Ethiopia, is seeking a Sales & Support Engineer – HVAC to drive sales growth, develop new business opportunities, provide technical support, and strengthen relationships with key stakeholders across the Ethiopian market.

ROLE PURPOSE

The role focuses on HVAC sales growth, business development, technical support, project follow-up, and customer relationship management. The ideal candidate is a technically strong HVAC professional with proven experience in VRF and commercial HVAC solutions, consultant and contractor engagement, technical sales, project management, and the ability to achieve business targets across the Ethiopian market.

DUTIES AND RESPONSIBILITIES

Business Development & Sales

• Promote and sell RLC VRF systems, BSS commercial products, and other HVAC solutions across Ethiopia.
  
• Identify and develop new business opportunities with consultants, contractors, developers, government entities, and end-users.
  
• Build and maintain strong relationships with key stakeholders to generate specifications and project opportunities.
  
• Prepare and present technical and commercial proposals to customers.
  
• Achieve assigned sales targets and support the company's growth strategy.
  
• Maintain an updated sales pipeline and project tracking system.
  
• Conduct regular market visits and customer meetings to identify new opportunities.
  

Technical Support

• Review project drawings, specifications, BOQs, and tender documents.
  
• Prepare equipment selections, technical submittals, compliance statements, and product presentations.
  
• Provide pre-sales technical support and recommend optimal HVAC solutions.
  
• Coordinate with factories and product teams for technical clarifications and special requirements.
  
• Conduct technical presentations and product training for consultants, contractors, and customers.
  
• Support troubleshooting and technical issue resolution during project execution.
  

Project Management Support

• Follow up on project approvals, consultant submissions, and order conversions.
  
• Coordinate with supply chain, operations, and service teams to ensure smooth project delivery.
  
• Support installation, commissioning, and handover activities when required.
  
• Monitor project milestones and provide regular updates to management.
  

Customer Relationship Management

• Ensure high customer satisfaction through effective communication and after-sales support.
  
• Establish long-term relationships with key accounts and decision-makers.
  
• Act as the primary technical and commercial contact for assigned customers.
  

Requirements

QUALIFICATIONS, EXPERIENCE & ATTRIBUTES

• Bachelor's Degree in Mechanical Engineering or a related discipline.
  

• 6-8 years of HVAC sales and technical support experience.
  
• Proven experience in RLC VRF Systems, BSS Commercial HVAC Products, Commercial and applied HVAC solutions.
  
• Experience in project sales, consultant engagement, and contractor management.
  
• Experience in East Africa or Ethiopia market will be an added advantage
  
• Experience handling large commercial, hospitality, healthcare, industrial, and mixed-use development projects.
  
• Willingness to travel extensively within Ethiopia.
  

KEY COMPETENCIES

• Strong knowledge of VRF systems and commercial HVAC applications.
  
• Understanding of HVAC design principles, load calculations, and equipment selection.
  
• Ability to interpret technical drawings and specifications.
  
• Knowledge of commercial HVAC products such as; VRF Systems, AHUs, FCUs, Ventilation Systems, Packaged Units and Split and Ducted systems.
  
• Proficiency in Microsoft Office and AutoCAD.
  
• Familiarity with CRM and ERP systems.