Fashion Operations Manager

Our client is a prominent, well-loved made-to-order fashion house located in Ikate, Lagos is currently seeking an experienced Fashion Operations Manager to help elevate the brand to the next level. As the brand grows, it is building out its core team, and this role is one of the first, most important hires in that journey. The Fashion Operations Manager will work to bring structure, systems, and consistency to the day-to-day operations. Until now, the Founder & CEO has personally managed production, client orders, vendors, and logistics — but the business has outgrown that and needs someone who can own the operational engine of the brand end-to-end.This is a foundational role, reporting directly to the CEO. You won't be stepping into a fully built system — you'll be helping to build it.

Responsibilities:

Production & Order Management

• Oversee the full made-to-order production cycle — from order confirmation to delivery — ensuring every piece is on schedule
  
• Coordinate with tailors, pattern makers, fabric suppliers, and other vendors to keep production timelines on track.
  
• Track all active orders, flag delays early, and troubleshoot bottlenecks before they affect the client.
  
• Manage fabric, trim, and material inventory, including sourcing and reordering as needed.
  
• Conduct quality control checks at key stages to protect the brand's standard of craftsmanship.
  

Systems, Structure & Process

• Design and implement clear SOPs (standard operating procedures) for production, order intake, client updates, and vendor management.
  
• Build and maintain a simple, reliable order-tracking system (spreadsheet, tool, or software) that gives the CEO full visibility at a glance.
  
• Identify gaps or inefficiencies in current workflows and propose practical fixes.
  
• Own the operations calendar — production timelines, delivery dates, fittings, and key deadlines.
  

Client Experience Support

• Support the client journey post-order — confirmations, timeline updates, fitting scheduling, and delivery coordination.
  
• Ensure clients receive timely, professional communication at every stage of their order.
  
• Handle order-related issues or concerns with a calm, solutions-first approach.
  

Team & Vendor Management

• Act as the day-to-day point of contact for tailors, artisans, and external vendors.
  
• Support the CEO in hiring, onboarding, and managing future operations or production staff as the team grows.
  
• Help set performance expectations and hold the production team accountable to timelines and quality.
  

Budget & Reporting

• Track production costs, vendor payments, and material spend against budget.
  
• Provide the CEO with regular, simple reports on order status, production capacity, and operational bottlenecks
  

Requirements

Prior experience in fashion operations, production management, atelier/studio management, or a similar hands-on operational role — ideally within made-to-order, bridal, couture, or luxury fashion.
Highly organized, detail-focused, and comfortable managing multiple orders and timelines at once.
Communicate clearly and confidently, whether with a tailor, a vendor, a client, or the CEO.
Resourceful and calm under pressure — production timelines slip, fabric shipments get delayed, and you know how to problem-solve without losing your head.
Comfortable being hands-on in the early stages of a growing business, including tasks that may fall outside a typical "manager" job description.
Solid understanding of garment construction, production timelines, and quality standards well enough to spot issues before they become problems.