HIRING | SERVICENOW ITOM – TECHNICAL LEAD

Location: Bengaluru
Experience: 7.5+ Years
Work Mode: On-Site
Role: Custom Software Engineering Lead
Priority: High

Role Overview

We are looking for an experienced ServiceNow ITOM Technical Lead to drive technical direction, solution architecture, team leadership, and delivery of scalable ServiceNow solutions.

Must-Have Skills

• Strong hands-on expertise in ServiceNow IT Operations Management (ITOM)
• 7.5+ years of relevant ServiceNow ITOM experience
• Strong understanding of software architecture & design patterns
• Experience leading technical teams and end-to-end delivery
• Ability to solve complex technical problems and design scalable solutions
• Strong stakeholder and cross-functional collaboration skills
• Experience with performance, quality, and scalability optimization

Key Responsibilities

• Act as an SME and provide technical leadership
• Lead development and implementation of best practices
• Drive architecture and technical decisions
• Mentor team members and support their technical growth
• Coordinate with multiple teams for seamless integration and delivery
• Ensure quality, scalability, and performance of solutions

Education: 15 years of full-time education required

Required skills

ServiceNow ITOMServiceNow solution architectureSoftware architecture & design patternsTechnical team leadershipEnd-to-end delivery managementScalable solution design & complex problem solvingStakeholder & cross-functional collaborationPerformance, quality & scalability optimizationImplementation of development best practicesMentoring and technical coachingCross-team integration coordinationTechnical architecture decision making

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