Intensive Case Manager

Our Client is a leading Charity operating across Ireland supporting some of the most marginalized individuals, couples, and families experiencing Homelessness.

Currently Hiring an experienced Intensive Case Manager for Depaul in  their Dublin Central Operation.

Job Title: Intensive Case Manager
Working Hours : 35 hours per week
Salary: €36000 - €40000
Number of positios - 5
Start Date - 21/12/2026
Employer: Depaul
Job Location: Depaul, 18 Nicholas Street, D08 VCP7

Key Responsibilities

• To work directly with service users, utilising a case management approach to ensure access to relevant wraparound services needed for the service userʼs progression.
  

• Advocate for and empower service users to facilitate access to support services
  

• Case Management of assigned service user caseload
  

• Delivering on DRHE Case and Case Management Protocols.
  

• Assessment of new service users and service user induction
  

• Building relationships with partners and identified support agencies
  

• Provision of crisis prevention and intervention strategies.
  

• Referral to health, social, addiction and other specialist resources and community services as required.
  

• Monitoring of support requirements of participants to sustain their accommodation i.e. rent payments etc. and work with the participant utilising motivational and recovery orientated techniques to ensure sustainment of accommodation.
  

• Adherence to Organisational Health & Safety Policies
  

• Strive to work creatively and take initiative to assist the service in achieving its core objectives and ensuring that the needs of service users are met.
  

• Participation in Out of Hours On Call Support Rota
  

Requirements

• Must possess a minimum of 2 years of experience in the homeless sector or a related field, with at least one year dedicated to coordinating support plans for service users with complex needs
  

• Have a deep understanding of the principles of Housing First
  

• Have a deep understanding of the root causes of homelessness and the challenges faced by individuals at risk.
  

• Candidates should have experience collaborating with various agencies in both voluntary and statutory sectors
  

• Experience in lone or off-site working is desirable
  

• Clear comprehension of the case management approach is crucial for success in this role.
  

• To attend and participate in team meetings and staff team days.
  

• To attend all mandatory training and any training deemed relevant to service delivery.
  

• To participate in regular supervision and annual appraisal, and help inidentifying your own job-related development and training needs.
  

• To respect service usersʼ rights to confidentiality in our relationship with them as per the Depaul Confidentiality policy and code of conduct.
  

• To promote respect, diversity and equal opportunities
  

Benefits

• Annual Leave Up to 3 years' service: 25 days per year
  

• 3 years' up to 5 years' service: 27 days per year
  

• Over 5 years' service: 30 working days per year Exclusive of bank and statutory holidays)
  

• 10 public holidays each year with Good Friday as discretionary day.
  

• Day off and day pay for Christmas Day, St.Stephen's Day, and New Year's Day worked for shift workers.
  

• Maternity /Adoptive Leave 18 weeks full pay
  

• Paternity Leave 2 weeks full pay
  

• Sick Leave Entitlement (subject to policy terms)