Tier 1 Helpdesk Technician /Engineer

Keep Technology Moving. Keep People Productive.

Are you a hands-on IT professional who enjoys solving problems, supporting users and making sure technology works when it matters?

We’re looking for an On-Site Engineer to join one of our clients. This is an exciting opportunity for an IT support professional who thrives in a fast-paced environment and takes ownership from the first ticket to final resolution.

WHAT YOU’LL BE RESPONSIBLE FOR

• Provide daily end-user IT support, including printers, Microsoft Office applications, Intune and laptop imaging.
  
• Troubleshoot network and server-related issues and resolve technical problems efficiently.
  
• Manage tickets from updates and follow-ups through to successful closure.
  
• Take ownership of assigned IT projects, ensuring progress and updates are maintained.
  
• Provision and configure mobile phones and devices.
  
• Set up and create user accounts, ensuring users have the appropriate access.
  
• Maintain accurate technical documentation and contribute to defining and improving IT procedures.
  
• Work closely with users and technical teams to deliver a professional, responsive IT support experience.
  

Requirements

WHAT YOU’LL BRING

• 2–3 years’ experience in IT support / desktop support / on-site engineering.
  
• Matric / Grade 12.
  
• A+ and/or N+ certification.
  
• Microsoft certification is advantageous.
  
• Strong troubleshooting and problem-solving abilities.
  
• Hands-on experience with end-user support, Microsoft Office, Intune and laptop imaging.
  
• Exposure to network and server troubleshooting.
  
• Good communication and customer-service skills.
  
• Strong ticket management, documentation and follow-through.
  
• Own reliable transport.
  
• Ability to work on-site during standard hours.
  

WHY THIS OPPORTUNITY?

This is more than simply closing IT tickets. You’ll be a key on-site technology partner, helping users stay productive, taking ownership of technical challenges and contributing to projects that improve the IT environment.

If you’re hands-on, dependable, technically curious and passionate about delivering great IT support, we want to hear from you!

READY TO MAKE AN IMPACT?

Apply now and take your IT career to the next level!