WF Development

OTSI (Object Technology Solutions, Inc) has an immediate opening for a WF Development Specialist 2

WF Development Specialist 2 (onsite Role)

MAJOR RESPONSIBILITES:

• This role is best aligned to candidates with a workforce development, learning technology, and customer support background, with automation and AI experience viewed as a strong advantage rather than a strict requirement.
• Primary Skill Requirements (Highest Priority)
• Workforce development and learning operations experience.
• Customer service and end-user support in a high-volume environment.
• ServiceNow or similar ticketing/request management systems.
• Learning Management System (LMS) administration and support.
• Experience supporting learning experience platforms (LXP) and enterprise learning technologies.
• Ability to analyze recurring requests and improve operational processes.
• 50% customer support and request management.
• Approximately 50% automation, process improvement, and solution development.
• Support learning platforms, training operations, and workforce development initiatives.
• Develop scalable solutions that increase efficiency and reduce repetitive manual tasks.

QUALIFICATIONS AND EXPERIENCE

• Strong workforce development or learning technology background.
• Demonstrated customer-facing support experience.
• Comfortable working across multiple enterprise learning platforms.
• Problem solver with process improvement and automation mindset.
• Skills and experience are more important than specific job titles.
• Candidates with extensive experience are acceptable if aligned with budget expectations.

Preferred :

• Experience with other learning platforms such as Degreed and similar LMS/LXP solutions.
• Application support and troubleshooting.
• Knowledge of onboarding, certification, training, or learning workflows.
• Process documentation and continuous improvement.
• Workday Learning experience (preferred).
• Automation & AI Capabilities (Preferred)
• Experience identifying opportunities to automate manual work.
• Exposure to AI-powered productivity and automation tools.
• Ability to build or support automated workflows that improve customer experience and reduce manual effort.
• Experience with tools such as Microsoft Copilot, OpenAI-based solutions, or similar platforms is desirable but not required.