Customer Service Manager - Manufacturing

Customer Service Manager – Manufacturing

Painesville, OH – Onsite

$90K–$120K Base + 5% Bonus

About the Role

Our client, a well-established manufacturer, is seeking a Customer Service Manager to lead a small customer service team and ensure customers receive accurate, responsive support from order entry through delivery.

This is a hands-on leadership role managing 2–3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel.

Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership.

This position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization.

Requirements

3–5+ years of customer service, customer operations, order management, sales support, or similar experience

Experience working for a manufacturing company is required

Strong Microsoft Excel skills

Experience managing customer orders, delivery expectations, and issue resolution

Strong communication, organization, and problem-solving skills

Ability to work cross-functionally with Operations, Supply Chain, Finance, and Sales

Bachelor’s degree or equivalent relevant work experience

Previous supervisory or team-lead experience preferred, but not required

Aerospace experience is NOT required

What You Will Do

Lead and support a team of 2–3 Customer Service Representatives

Oversee customer orders from entry through delivery and ensure commitments are communicated accurately

Serve as an escalation point for customer service, delivery, pricing, and order-related issues

Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity

Support quotations, pricing, order entry, warranty/service claims, and customer onboarding

Build strong relationships with key customers and proactively resolve issues

Coach and develop team members while improving overall customer service performance