Medicare Sales Manager - Remote

Join our Team as a Sales Manager (Remote)!

About the Role

Our Team is looking for an experienced Medicare sales leader to manage an established team of licensed agents in our virtual call center. You'll be responsible for agent performance, call quality, coaching and daily production. You'll also make sure every enrollment is compliant and high quality.

The right candidate has worked in a high-volume Medicare sales environment. They understand how call activity, conversions, enrollments, quality and persistency drive results.

Key Responsibilities

• Lead, manage and support a remote team of Medicare sales agents.
• Set clear expectations for daily activity, production, quality and professional conduct.
• Lead daily morning team meetings to review goals, share performance updates and set priorities for the day.
• Monitor key performance indicators, including talk time, conversion rate, enrollments, QA scores and persistency.
• Listen to live calls and review recorded calls. Identify strengths and missed opportunities, then coach agents to improve their performance and closing ratios.
• Coach agents on discovery, plan presentation, objection handling, compliant enrollment and follow-through.
• Track individual and team performance, address gaps quickly, and hold agents accountable for results and conduct.
• Ensure agents meet the 40+ hour weekly schedule, follow their assigned schedules, and use PTO in line with company policy.
• Document performance concerns and administer corrective action in line with company policy.
• Collaborate with the Retention/Customer Service department to resolve member issues, support persistency, and ensure a smooth handoff after enrollment.
• Navigate the systems that support the sales operation, and resolve technical or workflow issues that affect agents.
• Communicate consistently with remote agents and keep professional boundaries.
• Report team performance and quality results to leadership.

Qualifications

• Active resident health insurance license in good standing
• Current-year AHIP certification
• 2+ years of Medicare sales management experience in a remote, inbound, high-volume call center, with a proven record of sales results
• Direct experience selling Medicare, with Medicare Advantage/MAPD preferred
• Demonstrated success managing, coaching and holding sales agents accountable
• Strong command of call center metrics, including talk time, conversion, enrollments, QA and persistency
• Understanding of workforce management, including monitoring agent hours, schedule adherence and PTO usage
• A clear understanding of how enrollments, quality, persistency and profitability work together
• Working knowledge of CMS compliance requirements and Medicare marketing and sales rules
• Strong technical aptitude, with the ability to navigate multiple systems and troubleshoot issues
• Proficiency with Sunfire, Microsoft Teams and the Microsoft Office Suite
• Excellent communication skills and the ability to lead effectively in a virtual environment
• Sound judgment, consistency and professionalism in managing performance and discipline
• Solution-focused problem solver with strong critical thinking, openness to feedback, and the confidence to address problems directly

The Ideal Candidate

You've worked the pace and pressure of a virtual Medicare sales floor. You know how to use live call monitoring, recorded call reviews and performance data to coach agents and drive results. You lead with accountability and clear communication, and you can solve problems in a remote setting. You support a culture of compliant, high-quality sales.