Must have a minimum 5 years of experience in an automotive industry. Well versed in the complete operations of an automobile. High standards of communication and technical knowledge are expected from the ideal candidate for this post.

Roles & Responsibilities:

Should Communicate with clients about vehicle problems, insurance questions, and warranty issues
Maintains positive relationships with clients to ensure repeat and return customers
Ask open ended questions and record customer requests
Ensure proper explanation of the content of work in detail
Empathize and clarify customer requests.
Co-ordination with the Pre-Sales/Sales Manager to ensure completion of questionnaire in time and update status to customers
Ability to use and understand parts catalogues.

Required Skills:

Diploma or Bachelor of Automobile or Mechanical Engineering graduate.
5+ years of experience as a Service Advisor in commercial vehicle industry, Automotive vehicle industry in particular.
Experience with automotive dealer / distributor business processes, working knowledge of MS office, ERP (SAP) skills, customer handling skills and good communication skills. Logical thinking ability to understand the technical root cause of the problem with the vehicle.
Excellent Communication, Presentation skills

المهارات المطلوبة

Automobile operations knowledge (vehicle systems and complete operations)Service advisor expertise in commercial/automotive vehicle industrySAP ERP usage and navigationMS Office proficiency (Word, Excel, PowerPoint)Customer handling and service skillsVerbal communication and presentation skillsTechnical troubleshooting and root cause analysis for vehicle issuesUse of parts catalogues and parts identificationKnowledge of vehicle warranty and insurance processesConsultative questioning and active listeningCross-functional coordination with sales/pre-sales and stakeholdersCustomer relationship management and retention

وظائف مشابهة