Service Now AI Delivery Platform Administrator

This is a remote position.

Title: ServiceNow AI Delivery Platform Administrator
Location: Austin, TX/Remote
Duration: Full Time
Salary Range:  $100,000-$140,000 a year
Visa: USC, GC, GC EAD, 
Experience required: 8 – 12 years of experience
Interview Mode: Video
 
Job Description

Must Have Technical/Functional Skills:
• 3+ years in SaaS platform administration, enterprise tool management, IT service management, 
or a related enablement role
• Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, 
and API integrations
• Understanding of professional services delivery methodology, engagement lifecycle, and how 
consultants use tools in their daily work—or equivalent consulting/professional services background
• Strong troubleshooting skills with the ability to triage technical issues and coordinate across engineering, 
vendor, and business teams
• Experience building and delivering enablement programs: user guides, training decks, video walkthroughs, 
and self-service documentation
• Ability to communicate across regions, time zones, and seniority levels—translating technical platform 
concepts for non-technical audiences
• Data-driven approach to measuring adoption and demonstrating business value