Customer Success Manager

Our client is an AI and automation company that builds autonomous digital workers designed to optimize sales and customer engagement processes. Their platform offers AI-powered sales development solutions, enabling companies to enhance productivity and scale operations without increasing headcount.

About the Role

Our client’s company builds autonomous digital workers. We are seeking a Customer Success Manager with experience in fast-growing SaaS / AI companies. As we help companies scale through AI SDRs, you should have a background in sales or has extensive experience in working with the sales persona.

You will work with many of our renowned customers as we scale rapidly.

Requirements

Core Requirements

• Experience in a customer-facing role at a high-growth SaaS startup.
  
• Deep understanding of Customer Success metrics with a track record of turning data into actionable insights.
  
• Proven experience building and scaling customer-centric processes.
  
• Hands-on mindset: willing to operate at all levels and take ownership of tasks.
  
• Entrepreneurial mindset with a passion for experimenting and iterating on new strategies.
  

Benefits

Benefits & Perks

• Opportunity to shape the Customer Success function at a hyper-growth AI company.
  
• Fast-paced, high-impact work environment.
  
• Direct collaboration with sales and product leadership.
  
• In-office role at San Francisco HQ, working alongside a world-class team.
  
• Significant growth opportunities as the company scales.