HIRING | VIP CUSTOMER SERVICE + RENEWAL CALLING ?

Location: Thane – Dosti Pinnacle, Wagle Estate

Gender: Male Candidates Only

Position: VIP Customer Service + Renewal Calling

LANGUAGES REQUIRED

? ELIGIBILITY

Qualification: SSC / HSC

Experience: Minimum 1 Year Recent Customer Service Experience – US/UK Process Mandatory

Night Shift Experience: Preferred

English Communication: Excellent – V5 Quality Mandatory

Age: 21–37 Years

? SHIFT & WORKING

Shift: 11 PM – 8 AM

Working: 5 Days

Weekly Off: 2 Rotational Offs (Mon–Fri)

SALARY & BENEFITS

₹35,000–₹40,000 In-Hand

Unlimited Incentives

₹100/Day Night Shift Allowance

Salary Starts From Day 1

Salary Date: 1st of Every Month

KEY RESPONSIBILITIES

Handle VIP customer queries professionally.
Make renewal and follow-up calls to existing customers.
Resolve customer concerns and provide effective solutions.
Maintain high customer service and quality standards.
Achieve renewal, calling, and performance targets.
Maintain accurate records of customer interactions.

Erforderliche Kompetenzen

English communicationGujarati language proficiencyBengali language proficiencyPunjabi language proficiencyTamil language proficiencyKannada language proficiencyTelugu language proficiencyMalayalam language proficiencyRenewal calling (outbound) and follow-upVIP / high-value customer handlingCustomer complaint resolution and problem solvingCRM use and accurate record-keeping of customer interactionsKnowledge of US/UK customer service processesNight-shift work adaptabilityTarget-driven performance to achieve renewal/calling KPIs

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