Claims Support Representative

Claims Support & Administration

• Perform initial claim record intake by collecting information and accurately entering data into the claims system
• Index, upload, and route incoming correspondence, emails, mail, and reports to the appropriate claim file or adjuster
• Monitor task queues and system diaries to ensure deadlines and service levels are met

Coordination, Reporting & Vendors

• Extract data and run reports from claims systems to support operational and management needs
• Communicate with internal teams and external contacts to obtain missing or required documentation
• Coordinate services and process invoices for external vendors

Customer & Team Support

• Deliver professional and empathetic customer service when responding to inquiries
• Provide phone coverage for the call center during peak times or periods of need
• Support the claims team with additional duties as assigned

Requirements

• High school diploma required
• Administrative or customer service experience; insurance experience strongly preferred
• Florida 6‑20 Resident All Lines Adjuster License preferred
• Strong organizational and time‑management skills
• Flexible, adaptable mindset with the ability to handle changing priorities
• Clear, professional written and verbal communication skills
• Collaborative approach and comfort working with multiple teams
• Proficiency with Microsoft 365 tools (Teams, SharePoint, Word, Excel, PowerPoint, Power BI, Outlook)
• Alignment with Slide’s Core Values and customer‑first mindset