Executive - Operations

About Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We're hiring an Operations Executive to own backend operations at a fast-growing AI CPaaS company. This is an individual-contributor role with direct ownership of vendor coordination, ticketing resolution, asset tracking, and AI-tool-driven process improvement.

Core Ownership:

• Own coordination with telecom operators and data center partners end-to-end, including SLA tracking and escalation
  
• Assist in vendor management, invoice reconciliation and asset tracking
  
• Own inventory count and lifecycle management — procurement to deployment to termination
  
• Own ticket queue health — closure within defined SLA, and correct categorization
  
• Independently triage L1 infrastructure/telecom issues before handling
  
• Support regulatory and compliance documentation as per the company's compliance scope
  
• Support basic troubleshooting of assets and infrastructure (with guidance)
  
• Support admin and day-to-day backend operations
  
• Support cross-team coordination during audits, procurement cycles, or incident response
  

Work Expectations:

• 6-day workweek, roster-based, including occasional Sundays
  
• Occasional travel to data centers across India
  
• Fast-paced startup environment with real ownership from day one
  
• Location: Noida, Sector 2, Work-from-office
  

Requirements

• 2–3 years of experience in operations, vendor management, or infra/telecom coordination
  
• Good communication and coordination skills
  
• Hands-on experience with at least one ticketing platform, e.g. Zoho, Jira or similar
  
• AI-tool fluency — actively uses AI tools (ChatGPT, Claude, Gemini, or AI features) for documentation, triage, or process automation
  
• Proficient in MS Excel & Word
  
• Willing to learn technical and operational systems
  
• Comfortable handling regulatory/compliance documentation and process adherence
  
• Graduate in any discipline, no degree-stream restriction
  

Preferred (Good-to-Have):

• Prior exposure to telecom, data center, or infrastructure operations specifically
  
• BBA/B.Com background
  
• Experience working in a SaaS or tech-first company
  

Screening Questions:

• Which ticketing platform(s) have you used, and for what volume of tickets/month?
  
• Describe a vendor SLA breach you handled and its resolution
  
• What AI tools have you used in an operations context, and for what task?
  

Benefits

Ownership of a high-visibility ops function at an AI CPaaS company
Direct exposure to telecom, infrastructure, and AI-driven process design
Exposure to regulatory/compliance operations
Fast growth path within Operations
Laptop & Mobile reimbursement
Direct interaction with senior leadership and cross-functional teams