Wordpress Support

3 Month Contract With A local Authority

Job Purpose

To provide technical and administrative support for Worcester City Council's suite of WordPress websites, ensuring content remains accurate, accessible, secure and user-focused.

The postholder will support the Communications and Strategy & Transformation teams by maintaining website content, managing WordPress functionality, supporting social media and intranet content, and ensuring websites comply with accessibility, security and best practice standards.

Key Responsibilities

Website Management & Content

• Manage and update content across the Council's websites.
  
• Create, edit and publish website content.
  
• Ensure all website information remains accurate, relevant and up to date.
  
• Develop customer-focused self-service content and online information.
  
• Support and maintain content on the Council intranet.
  
• Ensure websites provide an excellent user experience for customers.
  

WordPress Administration

• Provide technical support for a suite of WordPress websites.
  
• Maintain and update WordPress themes, templates and plugins.
  
• Monitor website performance and functionality.
  
• Troubleshoot website issues and implement solutions.
  
• Research and implement replacement plugins or website functionality where required.
  
• Work with ICT colleagues to ensure websites remain secure and operational.
  

Website Security & Compliance

• Monitor websites for security risks, vulnerabilities and potential threats.
  
• Implement security updates and best practice controls.
  
• Minimise the risk of spam, malware and hacking attempts.
  
• Ensure compliance with Council ICT security policies.
  
• Support business continuity and website resilience arrangements.
  

Digital Communications

• Manage and support Council social media profiles.
  
• Identify opportunities to promote Council services and key messages online.
  
• Create and edit graphics, images and digital assets for websites and social media.
  
• Support digital campaigns and communication activities.
  

Training & Support

• Train and support website content authors across the Council.
  
• Provide advice and guidance on content management and publishing standards.
  
• Support colleagues in the effective use of WordPress and other digital platforms.
  
• Promote best practice in digital communication and website management.
  

Continuous Improvement

• Research developments in web technologies and digital communications.
  
• Make recommendations to improve website performance, accessibility and customer experience.
  
• Analyse website information and identify opportunities for improvement.
  
• Contribute to process and service improvement initiatives.
  
• Support digital transformation projects where required.
  

Requirements

Essential

• Educated to A-Level standard or equivalent experience.
  
• Minimum two years' experience in a similar web or digital support role.
  
• Experience creating, publishing and managing website content.
  
• Experience managing WordPress websites.
  
• Experience managing WordPress themes, templates and plugins.
  
• Understanding of:
  • Website Accessibility Standards
    
  • Search Engine Optimisation (SEO)
    
  • Website Security
    
  • Content Management Systems
    
  • Data Protection Requirements
    
• Experience creating digital content and graphics.
  
• Strong Microsoft Office skills.
  
• Excellent communication and organisational skills.
  
• Ability to manage work independently and meet deadlines.
  
• Strong problem-solving and analytical skills.
  

Desirable

• Experience working within Local Government.
  
• Experience supporting social media accounts.
  
• Experience working with ICT teams on website infrastructure and security.
  
• Knowledge of web development and coding principles.
  
• Experience delivering training and user support.
  

Additional Information

• Location: Worcester (Hybrid Working Following Initial Office-Based Period)
  
• Hours Per Week: Approximately 4 Hours Per Month (One Day Per Month)
  
• Payment Frequency: Bi-Weekly Payments