Account Manager

We’re looking for an experienced Account Manager to join our client’s team and take ownership of key client accounts, relationships, projects, and commercial performance.
This is a senior client-facing role for someone who understands the marketing/creative agency environment, can lead teams and projects, and has a strong commercial mindset focused on client growth, operational excellence, and delivering results.

🔹 Key Responsibilities

• Own and manage allocated client accounts, relationships, budgets, and revenue targets.
• Lead the account team and drive efforts to achieve monthly sales and account targets.
• Build strong, long-term relationships with key client stakeholders.
• Identify opportunities for account growth, upselling, cross-selling, and new business.
• Understand client challenges and proactively recommend solutions that add value.
• Manage projects from initial brief through quotation, planning, production, execution, and final reporting.
• Develop project quotations, timelines, milestones, schedules, and contingency plans.
• Coordinate with internal creative/strategy teams and external suppliers to ensure smooth project delivery.
• Monitor project scope, quality, timelines, budgets, and costs.
• Source suppliers, build quotations, negotiate solutions, and identify opportunities to improve margins and reduce costs.
• Manage change orders and communicate any cost or timeline implications to clients.
• Proactively communicate project updates, changes, and potential delays to all stakeholders.
• Support pitches, proposals, presentations, and new business development.
• Conduct project wrap-ups and identify opportunities for future client projects.
• Present project results and reports to clients and internal management.
• Continuously identify ways to improve processes, service delivery, and account performance.

🔹 What We’re Looking For

• 5–7 years of relevant professional experience.
• Experience in a marketing or creative agency environment.
• Strong knowledge of digital, experiential, and print production.
• Proven client-facing and account management experience.
• Strong commercial and business acumen.
• Experience building and maintaining successful client relationships.
• Knowledge of digital marketing, paid media, campaigns, content, strategy, and/or experiential marketing.
• Strong negotiation, project management, communication, and problem-solving skills.
• Excellent written and verbal English communication.
• Highly proficient in MS Office 365, particularly Excel and PowerPoint.
• Ability to work under pressure, manage multiple projects, and meet tight deadlines.
• Proactive, positive, commercially driven, and comfortable working in a fast-paced environment.
• Bachelor’s degree, preferably in Business, Marketing, or a related field.