Quality Assurance Improvement Officer

3 Month Contract With A Local Authority 

Job Purpose

To support the delivery of high-quality commissioned services across Adult Social Care, Children's Services and Public Health by leading quality assurance, compliance monitoring and service improvement activities across the provider market.

The postholder will work closely with commissioning teams, providers, regulatory bodies and partner organisations to drive quality improvement, ensure contractual compliance and monitor service performance. The role will contribute to market shaping, provider development and the implementation of quality assurance frameworks that improve outcomes for service users, families and local communities.

Key Responsibilities

Quality Assurance & Improvement

• Support the implementation and delivery of quality assurance and improvement programmes across commissioned services.
  
• Monitor provider performance against contractual, regulatory and quality standards.
  
• Identify quality concerns and areas requiring improvement.
  
• Develop, monitor and review provider improvement plans.
  
• Support providers to achieve required quality standards and compliance levels.
  
• Maintain oversight of quality improvement activity and outcomes.
  
• Provide recommendations to improve service quality and performance.
  

Contract Monitoring & Compliance

• Lead on contract monitoring and quality review activities.
  
• Develop and maintain robust quality monitoring frameworks and processes.
  
• Monitor provider compliance with:
  • Care Act 2014 requirements
    
  • Contractual obligations
    
  • Regulatory standards
    
  • Quality assurance frameworks
    
• Conduct provider visits, audits, reviews and compliance assessments.
  
• Review evidence from multiple sources to assess service quality, outcomes and value for money.
  
• Support the management of provider performance concerns and contract compliance issues.
  
• Assist with service suspensions, contract remediation plans and provider improvement processes where required.
  

Partnership & Stakeholder Engagement

• Work collaboratively with:
  • Commissioning Teams
    
  • Quality & Safety Leads
    
  • Adult Social Care
    
  • Children's Services
    
  • Public Health
    
  • Care Providers
    
  • CQC
    
  • Ofsted
    
  • Health Partners
    
  • Other Regulatory Bodies
    
• Build positive relationships with providers to promote continuous improvement.
  
• Present findings, recommendations and reports to providers and stakeholder groups.
  
• Participate in working groups, forums, committees and partnership meetings.
  

Performance Monitoring & Reporting

• Maintain provider dashboards and monitoring systems.
  
• Compile and produce monthly quality assurance and contract monitoring reports.
  
• Analyse complex service, performance and compliance information.
  
• Monitor provider outcomes and identify trends, risks and areas for development.
  
• Prepare management information and reports for senior stakeholders.
  
• Support performance reporting and service improvement planning.
  

Service Development & Commissioning Support

• Support commissioning projects and service reviews.
  
• Contribute to market shaping activities and service development programmes.
  
• Provide intelligence on provider quality and performance trends.
  
• Support consultation, engagement and co-production activity.
  
• Contribute to developing commissioning strategies and service improvement plans.
  
• Promote innovation, best practice and quality improvement within commissioned services.
  

Leadership & Project Support

• Support project delivery and change initiatives across commissioning services.
  
• Provide line management and matrix management responsibilities where required.
  
• Contribute to organisational improvement and modernisation programmes.
  
• Promote equality, diversity, inclusion and person-centred approaches in service delivery.
  

Requirements

Essential

• Experience within commissioning, quality assurance, contract monitoring or compliance roles.
  
• Experience working within Adult Social Care, Children's Services, Health or Public Sector environments.
  
• Strong understanding of:
  • Care Act 2014
    
  • Market Shaping
    
  • Quality Assurance Frameworks
    
  • Contract Monitoring
    
  • Provider Compliance
    
  • Service Improvement Methodologies
    
• Experience assessing provider performance and service quality.
  
• Experience analysing complex information and producing recommendations.
  
• Strong stakeholder engagement and partnership working skills.
  
• Experience preparing monitoring reports, performance reports and management information.
  
• Knowledge of commissioning, procurement and contract management principles.
  
• Excellent verbal and written communication skills.
  
• Ability to present complex information to a variety of audiences.
  
• Experience managing projects or service improvement initiatives.
  
• Strong organisational and problem-solving skills.
  
• Ability to work independently and manage competing priorities.
  
• Understanding of data protection and information governance requirements.
  

Desirable

• Experience working with CQC, Ofsted or other regulatory frameworks.
  
• Project Management qualification.
  
• CIPS Level 4 qualification or equivalent.
  
• Experience leading provider improvement programmes.
  
• Experience line managing staff.
  
• Experience supporting service transformation and change initiatives.
  

Additional Information

• Location: Walsall Civic Centre / Borough-wide Travel Required
  
• Hours Per Week: 37 Hours
  
• Payment Frequency: Bi-Weekly Payments